Manager, Customer Success EMEA
Why join us?
We’re a global tech company, just not the kind you’re picturing.Sure, we’ve got catered lunches, team events, cool merch, and yes... dogs in the office. But that’s not why people join.
Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”
People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast.
The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI.
This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.
An opportunity has arisen for a Manager, Customer Success to join our EMEA team.Our Customer Success team partners with customers to ensure outcome alignment and value realisation through their use of the SafetyCulture platform. Once onboarded, Customer Success Managers are responsible for driving adoption, retention, expansion and advocacy of our product, directly contributing to SafetyCulture’s goals and growth targets.
As Manager, Customer Success, your dedication to our mission, customer-centric approach, and commitment to elevating Customer Success standards and ways of working will ensure consistent target achievement and the continued development of the team. You’ll also share innovative ideas and collaborate regularly with cross-functional teams, with a focus on driving continuous improvement initiatives.
About You
You are a people-first leader who fosters a culture of accountability, development, and continuous improvement.
You will bring:
In this role you will:
At SafetyCulture, we care about people and growing the team, through:
You’ll Also Receive Other Perks Such As
If you are interested in exploring this opportunity, we encourage you to apply via the internals career link. Should you have any questions, please feel free to reach out to Siobhan Worley in the Talent Acquisition team.