Manager, eLearning & Curriculum

Union: Non-Union
Number of Vacancies: 1
New or Replacement Position: New
Site: Toronto General Hospital
Department: Research
Reports to: Director, Knowledge Translation
Salary Range: $93,015 - $116,252
Hours: 37.5 Hours Per Week
Shifts: Monday - Friday
Status: Permanent Full-time
Closing Date: February 6, 2026

Job Summary:
The Manager Elearning and Curriculum is responsible for supporting the implementation of the Princess Margaret Cancer Program's education strategic plan in support of patient/public as well as provider education and continuing professional development. A unique skill set is required to span both these education portfolios. This position brings expertise both in health literacy and its curricular application to an elearning environment for cancer patients/survivors, as well as expertise in interprofessional curriculum design and implementation in digital and in-person environments for health professional students, trainees and staff. 

Duties:
Responsible for leading and managing a comprehensive education healthcare support service.  The manager will:

• Lead the design, establishment and delivery of e-learning strategies and standards for curriculum content for both cancer patients, survivors and health professional staff and trainees;
• Review current organizational practices and procedures and develops quality improvement tools/systems for improved efficiency and effectiveness;
• Work to promote collaboration with clinical programs to plan quality curricula for interprofessional and continuing education for cancer patients, survivors and health professional staff and trainees;
• Provide strategic learning expertise, develop modality options, make policy and delivery recommendations and design and implement services related e-learning training programs and curriculum development;
• Develop and manage comprehensive performance measures and indicators to assess and continually monitor the effectiveness of targeted training initiatives and programs;
• Partner to capture peer reviewed education grants and publish outcomes to lead and influence other health professional training institutions locally and nationally;
• Implement new models of interprofessional teaching, learning, and practice transformation;
• Implement new models of teaching, learning and evaluation for patients, families and staff;
• Develop and evaluate interprofessional education certification programs for health professionals, patients and families;
• Develop and maintain effective consultation networks and working relationships internally through committee and council memberships and other means as well as with provincial hospital and academic partners, education and learning providers, and other external stakeholders.

KEY ACCOUNTABILITIES & RESPONSIBILITIES REQUIRED

Primary:

• Develops, manages and maintains e-education curricula and programs for stakeholders including interprofessional staff, students and patients, families and stakeholders at respective sites and in the community.
• Understands and contributes to the strategic plan for a comprehensive Education Program.
• Provides leadership on institution-wide committees to ensure that education needs are reflected and championed.
• Leads initiatives to support the mission and goals of the Princess Margaret Cancer Education Program.
• Assists multidisciplinary care staff in developing patient teaching initiatives.
• Facilitates assessment, design, delivery and evaluation of institutional patient education initiatives to ensure high quality theory-based educational efforts, utilizing institutional and departmental plans; documents and directs methods of analysis (personal interviews, surveys, focus groups, etc.).
• Facilitates the development of educational materials and resources necessary for service implementation and evaluation.
• Ensures facilities (learning centers, patient teaching rooms, etc.), equipment and resources are available to achieve the Education goals.

HUMAN RESOURCES MANAGEMENT

• Manages all aspects of departmental human resources.
• Supports organizational strategies and initiatives (i.e. staff and volunteer satisfaction) for the development of a motivated and cohesive team of professional and support staff who can effectively meet program/service requirements.
• Promotes and facilitates opportunities for the professional growth and development of staff, students and volunteers; approves and monitors training/development programs that improve performance, safety awareness and compliance with UHN policies, professional standards and regulatory requirements.
• Collaborates with site management in the development and implementation of staff recruitment and retention strategies; collaborates with Human Resources to develop up-to-date job documentation and participates actively in the recruitment and orientation of staff, students and volunteers.
• Develops, implements and communicates performance measures in keeping with relevant professional and/or UHN standards; conducts regular performance appraisals of direct reports, provides ongoing coaching and feedback in a positive and supportive manner and recommends remedial action, if required; provides staff development, leadership, recognition and promotional opportunities, where appropriate.
• Promotes a team work environment where staff from diverse multilingual and multicultural backgrounds can interact productively and efficiently and where programs/services are provided to patients in a culturally sensitive manner.
• Manages employee relations issues including workload and vacation scheduling, attendance management, etc; ensures all pertinent staff/volunteer documentation/record-keeping is complete and up-to-date; identifies employee issues and concerns and ensures matters are resolved in a manner which is both fair and consistent with professional standards, legislation, and UHN policies and procedures; recommends/ conducts appropriate performance management, including termination, as required.
• Maintains responsibility for compensation decisions, i.e. hires, transfers, etc., and/or makes recommendations to site management for compensation adjustments extending beyond UHN’s policies and procedures.
• Uses multiple communication strategies to evaluate and ensure staff is kept informed of ongoing developments within UHN; ensures that staff understand they are a partner to the success of these strategies.
• Promotes and maintains a healthy and safe work environment by encouraging staff compliance with pertinent legislation, regulations and guidelines and ensuring that health and safety awareness is incorporated in day-to-day activities.

QUALITY

• Manages the development, implementation, evaluation and maintenance of departmental and education quality improvement initiatives that are aligned with established site and/or UHN standards.
• Supports organizational strategies and initiatives, i.e. patient satisfaction and manages the development and implementation of departmental quality improvement processes which are aligned with UHN’s values.
• Incorporates Quality Improvement measures to ensure that patient education services are meeting strategic goals.
• Collaborates with site management and Quality Teams, as required, to ensure that an appropriate quality program, along with quality improvement indicators and measurement tools tailored to departmental needs, is designed and implemented.
• Monitors quality improvement outcomes on a regular basis and collaborates with site management to develop action plans, as required, to address identified issues.
• Coaches staff/volunteers, as required, to ensure that continuous quality improvement initiatives are incorporated in day-to-day activities; demonstrates the linkages between departmental quality initiatives, site and UHN strategic goals on an ongoing basis.
• Assists site management in ensuring ongoing Accreditation standards are met and reports are completed in a timely and accurate manner.
• Measures and evaluates the effectiveness, efficiency and quality of electronic educational materials.

PLANNING

• Develops, implements and manages short- and long-term plans which are in alignment with site and/or organizational goals and strategies.
• Monitors changing priorities, trends, legislative requirements and/or other internal and external emerging issues and analyzes the potential impact on departmental goals, priorities and activities; recommends and/or implements appropriate strategies to achieve desired results.
• Reviews/modifies existing and identifies/develops new short- and long-term plans that are aligned and integrated with site and/or organizational goals and objectives; prepares appropriate business plan documents in support of short- and long-term planning initiatives.
• Develops and implements the departmental annual operating plan, in collaboration with site management, and develops staff/volunteer utilization plans to ensure appropriate workload measurements with adequate level and mix of human resources to execute plans and achieve required service/program outcomes.
• Monitors progress towards the achievement of goals at regular intervals and takes action, as required.
• Develops and implements day-to-day operating policies, systems and procedures for the department to ensure organizational effectiveness, as required; encourages and acts on staff suggestions for improvements as appropriate.
• Collaborates in the development of organizational policies and procedures as required.
• Assists site/corporate management, as appropriate, in the development and implementation of long-term strategic planning, i.e. marketing and evaluation of program activities.

FINANCIAL MANAGEMENT

• Manages departmental financial resources.
• Manages site departmental annual operating budget for the utilization of resources, including staff, equipment, supplies and space, to ensure accountability and optimal use, in collaboration with site management and medical directors.
• Approves expenditures within signing authority limits.
• Monitors, analyzes and reconciles variances from approved plan, as required, on a monthly basis.
• Analyzes financial and statistical reports on a regular basis to monitor performance and takes action to attain budgeted targets.
• Identifies annual capital requirements in conjunction with the annual capital planning process.
• Identifies and develops strategies to streamline operations, improve programs/services and reduce costs.
• Prepares and presents financial reports, as required.
• Collaborates with the Foundation to identify and cultivate a donor base for patient education initiatives.
• Identifies and secures alternate sources of funding for patient education initiatives and research, i.e. Pharmaceutical grants, sponsorships, etc.

CORPORATE CONTRIBUTION

• Performs various corporate management responsibilities which support and advance departmental and site goals.
• Initiates and develops respectful and collaborative working relationships with peers and associates in other units and departments across the organization to foster a productive and satisfying work environment and a higher quality healthcare experience and outcome for patients.
• Initiates and develops effective working relationships with external professional associations and peers in other health care institutions to keep up to date on current/emerging legislation, developments and trends.
• Represents the department and/or site internally on UHN and site specific committees, as required, and UHN in the external community at conferences, workshops, etc.
• Contributes to corporate efforts and initiatives, as appropriate, to enhance UHN's mission, values and goals, including operational effectiveness and patient/staff satisfaction.

RESEARCH RESPONSIBILITIES

• Performs research responsibilities.
• Establishes evidence-based best practices for patient education.
• Encourages new knowledge by promoting a research agenda for patient education.
• Interacts with a research team for monitoring the effectiveness of patient education services.
• Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested.

HEALTH & SAFETY

• Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention’s of the Act, in a timely manner.

Qualifications

Education: (Measures the minimum formal/vocational education and training required to satisfactory perform the elements of the job)

• At minimum, a completion of preferably in Education or Communications,
• Certified in adult education; e-learning specialist, instructional design or willing to become certified

Experience: (Measures the amount of experience, on-the-job training, and/or the time it takes to learn the application of techniques and procedures required to satisfactory perform the elements of the job)

• Five (5) or more years management experience required.

Leadership/Additional Skills:

• Demonstrates strong leadership and motivational skills.
• Effective program coordination skills.
• Client service oriented, with the ability to effectively work with diversity and appreciates that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand.
• Excellent skills in recognizing, analyzing and resolving problems.
• Excellent decision making skills with the ability to form/defend independent judgements and to use good judgement in assessing difficult situations.
• Effective organizational, interpersonal, and communication skills.
• Ability to work effectively and demonstrates composure under pressure/stressful conditions and to meet multiple and competing deadlines
• Exercises initiative and good judgement with ability to multi-task.
• Adapts to and implements change and facilitates its acceptance by others.
• Working knowledge of computer, preferably Microsoft Office and Outlook applications.
• Understanding of Internet/Intranet technologies and of Content Management principles for the Internet/Intranet.
• Ability to add content to the intranet/internet site by learning Xpedio (Document Mgmt system) and basic html using Dreamweaver.
• Maintains and protects patient confidentiality in accordance with UHN Confidentiality policy requirements.
• Has knowledge of applicable legislative, UHN and/or departmental policies, procedures & protocols.
• Has knowledge of applicable legislation affecting human resources (i.e. Human Rights, Employment Standards Act, Occupational Health & Safety Act, etc.)
• Knowledge of collaborative networks, primary care and integrated health systems.

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

About the Company

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca