Manager - Marine Logistics

About us

Fullers360 has been connecting Aucklanders and visitors to the Hauraki Gulf for over 40 years.  With a team of 350+ and a fleet of high-speed ferries and modern buses, we proudly serve nearly 6 million passengers a year—getting commuters to work and visitors to explore.

Our Waiheke Bus Company introduced Auckland’s first electric bus fleet, and we’re proud to be project managing the build of Auckland’s first hybrid-electric fast ferries.  Sustainability, community, and a down-to-earth culture are at the heart of everything we do.

About the role

The Marine Logistics team sits at the heart of ferry operations, optimising vessel allocation and crew resourcing to deliver a seamless network for customers, communities and stakeholders.

Reporting to the Chief Operating Officer, you will lead a team of 8 Logistics Specialists and play a key role within the Marine Operations Leadership Group, contributing both operationally and strategically to network performance, safety and continuous improvement.

Key responsibilities

• Lead day-to-day marine logistics operations across the ferry network, ensuring safe, reliable and efficient service delivery
• Optimise vessel allocation and crew resourcing to meet performance, cost and safety targets
• Manage real-time operational exceptions including weather events, vessel issues, fatigue risks and service disruptions
• Lead, coach and develop a high-performing team of Logistics Specialists
• Build a strong safety-first, inclusive and accountable team culture
• Work closely with Auckland Transport and internal stakeholders to deliver operational excellence
• Ensure clear, timely operational communications and customer service alerts
• Drive continuous improvement initiatives to enhance efficiency, reliability and network performance
• Ensure accurate operational reporting, KPI tracking and contractual compliance

About you

You’re calm under pressure, decisive, and confident leading teams through complex operational challenges. You bring a balance of people leadership, data-driven decision-making and strong stakeholder management.

You’ll ideally bring:

• Proven experience in operational management within large, complex environments, including leading and developing teams (ideally 5+ years in logistics or operations leadership)
• Strong data capability, particularly in Excel and operational reporting
• Experience working to strict deadlines in dynamic, high-change environments
• Excellent stakeholder engagement skills with the ability to influence at senior levels
• A strong understanding of customer service principles
• Experience with workforce management systems (e.g. HumanForce or similar) is an advantage

Why join us?

• Be part of an organisation connecting people, places and communities across the Hauraki Gulf
• Play a key leadership role in a critical, high-impact operation
• Work with passionate, professional teams who value safety, ownership and continuous improvement
• Make a real difference to how thousands of customers experience ferry travel every day

About our benefits & perks (T&C's apply)

• Free ferry travel for work and leisure for our full time permanent employees 
• Free annual flu shots and EAP (employee assistance program)
• Free basic skin check at Molemap (valued at $200)
• Access to subsidised CBD parking if you're commuting from Auckland city (Princes Wharf at $30 per week)
• Access to discounted gym memberships (Auckland Council) and discounted healthcare (Southern Cross)
• Discount at SpecSavers for employees and their family

*Candidates must have the right to work in NZ to be considered for this role. 

Please note:

As part of the recruitment process you will be required to undergo pre-employment screening including medical, drug and alcohol and reference checks.  Any information you provide will be used to evaluate your suitability to this position. We will hold onto your details for any future opportunities unless asked otherwise.