What is the salary for this Manager of Customer Success role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with JFrog.

Where is this Manager of Customer Success position located?

This is an on-site position at JFrog located in London, UK, Europe.

How do I apply for this Manager of Customer Success job at JFrog?

Click the 'Apply' button on this page to be redirected to JFrog's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

JFrog is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at JFrog.

Manager of Customer Success

JFrog London, UK Today

support

**Residency in the Greater London Area is required.

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit, and all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including most of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

We are looking for a Manager of Customer Success UK, Ireland & France to lead the local teams that work closely with our customers and community, walking them along their journey of building and scaling their DevOps practices, and drive them to stronger adoption of JFrog solutions. The ideal candidate will bring a history of demonstrated leadership of postsales, working with Technical Success Managers, Solutions Architects, or technology consultants, with an emphasis on coaching, messaging development, and support of strategic solution sales.

As a Manager of Customer Success UK, Ireland & France in JFrog you will...

Leadership & Team Development: Direct management of three Customer Success teams across the region. You will mentor CS Managers and individual contributors, fostering a culture of technical excellence and proactive advocacy
Strategic Regional Oversight: Define and execute the CS strategy for the UK, Ireland, and France, accounting for local market nuances and language requirements (particularly for the French market)
Technical Advocacy: Act as a "Player-Coach." You will occasionally join deep-dive technical sessions to help customers architect solutions involving Artifactory, Xray, and the wider JFrog Platform
Operational Excellence: Drive key performance indicators, including Gross Retention, Net Retention, and Customer Health Scores
Cross-Functional Collaboration: Partner closely with Sales, Professional Services, and Product Engineering to ensure a seamless feedback loop between the customer and our roadmap

To be a Manager of Customer Success UK, Ireland & France in JFrog you need...

- Phenomenal leadership capabilities, including experience in managing a technical group of engineers and architects
- 5+ years of experience in customer-facing technical management roles
- Experience with technical pre/post-sales of hybrid solutions (On-prem & SaaS) is an advantage
- Solid foundation of DevOps, DevSecOps, CI/CD, and Cloud infrastructure and Application Security is an advantage
- Experience with Data Center architectures, including networking, storage, computing, management and monitoring, backups, high availability, and disaster recovery