Manager of Strategic Account Managers
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Role Summary
The Manager of Strategic Account Management is responsible for leading a team of Strategic Account Managers who support a portfolio of complex, high-value customer accounts. These accounts require elevated relationship management, strong renewal and expansion discipline, and proactive engagement across executive, operational, and technical stakeholders.
This role focuses on team leadership, execution consistency, and risk management to ensure long-term retention, expansion, and customer advocacy across the Strategic portfolio.
Key Responsibilities
Lead, coach, and develop a team of Strategic Account Managers
Ensure consistent execution of the Strategic Accounts engagement model across assigned customers
Drive retention, expansion, and platform adoption within assigned accounts
Provide guidance on account strategy, opportunity planning, and renewal management
Serve as the primary escalation point for customer, commercial, and operational issues within the team’s portfolio
Partner with the Director of Strategic Accounts on resource planning, prioritization, and performance management
Monitor account health, risk signals, and execution quality to proactively address churn risk
Collaborate cross-functionally with sales leadership, product, finance, and support teams to align outcomes
Qualifications
Required
7+ years of experience in software, cybersecurity, or IT services sales or account management
Prior people management experience leading account managers or sales professionals
Experience managing complex, multi-stakeholder customer environments
Strong communication skills and executive presence
Preferred
Experience supporting complex or enterprise customer segments
Background in cybersecurity, cyber-resilience, or risk-focused technology solutions
Familiarity with platform-based selling and long-term customer lifecycle management
Technical fluency sufficient to engage technical buyers and guide business-focused conversations
Competencies
People leadership and coaching
Strategic account oversight and execution discipline
Renewal and expansion management
Escalation handling and decision-making
Cross-functional collaboration and communication
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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