Manager, Product Management - Autoship & Save
About the Role
We are seeking a Manager, Product Management to oversee a team of three Product Managers to drive adoption and growth of iHerb’s Autoship & Save (A&S) program. This role is critical to reaching our penetration targets and delivering a best-in-class subscription experience for our global customers.
The successful candidate will combine strategic product leadership, people management, and a data-driven mindset. You will set the vision and execution plan for Autoship & Save while ensuring each PM under your leadership excels in their respective domain (e.g., acquisition, customer experience, retention, or pricing & promotions).
What You’ll Do
Lead and mentor a team of three Product Managers, providing guidance, coaching, and performance feedback.
Define and execute the product strategy for the Autoship & Save program, aligning with company OKRs and growth targets.
Partner closely with Engineering, UX, Global Data and Marketing to deliver scalable solutions that enhance customer adoption and retention.
Establish and monitor KPIs to measure penetration, engagement, and lifetime value of A&S customers.
Leverage data and experimentation (A/B tests, funnel analysis, customer cohorts) to drive decision-making and prioritize initiatives.
Represent the Autoship & Save program at leadership forums, providing clear updates on progress, risks, and opportunities.
Ensure the team balances short-term wins with long-term scalability and customer satisfaction.
What We’re Looking For
7-10 years of product management experience, including 2+ years managing a team of PMs.
Proven track record driving adoption and growth of subscription, loyalty, or retention-focused programs.
Strong analytical skills: comfortable with analytics platforms, and translating data into product strategy.
Demonstrated ability to lead cross-functional teams and deliver outcomes in fast-moving environments.
Excellent communication and stakeholder management skills—able to influence at all levels.
Customer-centric mindset with a passion for creating delightful, sticky product experiences.
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Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.