Manager, QA - Field Services
About the role
We are looking for a Quality Assurance Manager with a strong hands-on background. The main focus of this role is practical QA engineering: test design, test strategy, collaboration with Dev/BA/PM, and contribution to automation. In addition, you will coordinate and support a small distributed team of 5 QA engineers rather than act as a full-time people manager.
You will work in a cross-location team (Canada, Serbia, Sri Lanka) and report to the team’s Manager.
Key responsibilities
Hands-on QA (primary focus)
- Participate in requirement discussions and feature kick-offs: review specifications, identify gaps, ensure testability, collaborate with BAs and PMs.
- Define and maintain test strategy for your team based on risk and complexity; balance automation and manual testing.
- Design test cases and exploratory charters to ensure sufficient coverage and depth of testing; promote good and advanced testing practices.
- Contribute to test automation: help choose approaches and tools, review automated tests, plan automation to reduce manual regression.
- Participate in release planning: estimate QA effort, identify quality risks, manage dependencies, ensure release criteria (timing, quality, regressions) are met.
- Manage defects: triage and prioritize bugs with developers, use root-cause analysis (RCA) to improve coverage and prevent regressions.
- Drive continuous improvements in QA processes: optimize regression suites, improve test documentation, contribute to CI/CD testing practices.
Team coordination (5 QA Engineers in Canada, Serbia, Sri Lanka)
- Plan and coordinate the work of 5 QA Engineers: set priorities, distribute tasks, follow up on progress and delivery.
- Ensure consistent on-time and robust team deliverables in line with team objectives and release commitments.
- Align team delivery with your Manager: regularly communicate goals, risks, issues, and support needs.
- Mentor and support team members on test design, automation, risk analysis, and working with requirements; encourage knowledge sharing.
- Foster healthy collaboration culture in the distributed team: close cooperation with Developers and BAs, shared ownership for quality.
Qualifications
Experience
- 4+ years in software testing (manual and/or automation), including 1–2+ years acting as Senior / Lead QA Engineer or similar.
- Experience defining test strategies and planning QA work at the team level.
- Experience leading or coordinating other QA engineers (technical leadership, mentoring, task coordination).
- Product development background is strongly preferred (B2B, ERP, SaaS, or complex business systems).
Technical skills
- Experience with Selenium + C#/Java/Python and SQL (ideally MS SQL) is mandatory.
- Strong understanding of testing types: functional, regression, integration, exploratory, UI, API, DB-related testing.
- Ability to design effective test cases and exploratory charters, select appropriate testing techniques based on risks.
- Experience with test automation frameworks and CI/CD; ability to assess quality of automated tests and guide automation direction.
- Good understanding of platform components (UI, DB, APIs, integrations) and their impact on test strategy and infrastructure.
Soft skills
- Ability to organize and drive results in a small distributed team across multiple time zones.
- Strong communication skills: clearly explain risks, quality status, and expectations to Devs, BAs, PMs and your Manager.
- Ownership mindset: take responsibility for quality outcomes of the team’s features and releases; focus on continuous improvement.
- Confident English for daily communication in an international environment.
Additional Information
What Acumatica offers
- Role with strong hands-on QA focus plus light leadership of a small distributed team.
- Direct impact on quality of a core Acumatica product and its testing practices.
- Growth opportunities towards Senior Manager, QA Architect or Principal QA Engineer, depending on your preference for people vs. technical track.
- International team, modern tools, and an established QA community within Acumatica.
- Flexible working model (from our Belgrade office or from home).
- Flexible working hours.
Benefits:
- Private health insurance
- Performance based bonus
- Access to Udemy
- Monthly and yearly team events
Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail HR@acumatica.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.