Manager, Sales Administration
Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster
Fictiv exists to help product innovators create.
Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.
What’s in it for you?
Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.
Opportunity To Grow Your Career
There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.
Impact In This Role
Role Overview
The Sales Administration Manager leads the sales support function responsible for enabling the sales organization to operate efficiently and execute revenue-generating activities at scale. This role oversees a team of Sales Administrators and Coordinators who manage critical administrative processes including quoting, order management, contract processing, and sales documentation.
The Sales Administration Manager ensures operational excellence across the quote-to-order lifecycle, improves internal processes, and acts as a key liaison between Sales, Finance, Operations, Legal, and Customer teams. The role is both people leadership and operational leadership, responsible for building a high-performing support team that enables the sales organization to focus on revenue generation.
Team Leadership & Management
- Lead, coach, and develop a team of 10+ Sales Administrators, Coordinators, and Order Specialists.
- Establish clear roles, performance expectations, and service level agreements (SLAs) for the sales administration function.
- Recruit, onboard, and develop team members to build a high-performing, customer-oriented support organization.
- Conduct regular performance reviews, career development planning, and ongoing coaching.
- Foster a culture of accountability, operational excellence, and responsiveness to sales teams.
- Manage team capacity and workload distribution to ensure timely support for the sales organization.
Sales Operations & Process Management
- Own and optimize key sales administrative processes, including quoting, order entry, pricing approvals, contract documentation, and deal processing.
- Implement standardized processes to improve sales productivity and operational efficiency.
- Develop and maintain sales policies, procedures, and documentation standards.
- Identify process bottlenecks and drive continuous improvement initiatives.
Order Management & Deal Execution
- Oversee the quote-to-order process, ensuring deals are processed accurately and efficiently.
- Review complex transactions to ensure compliance with pricing guidelines, discount policies, and margin targets.
- Coordinate with Finance on billing, invoicing, and revenue recognition alignment.
- Resolve deal processing issues that could delay revenue recognition or customer delivery.
Sales Team Enablement
- Serve as the primary administrative support partner to Sales leadership and account teams.
- Ensure sales teams have access to standardized contracts, proposals, and documentation templates.
- Support large or strategic deals requiring complex administrative coordination.
- Act as an escalation point for operational issues impacting the sales organization.
Data, Systems & Reporting
- Ensure high levels of CRM and sales system data integrity.
- Maintain accurate records for orders, contracts, and customer information.
- Support reporting on sales performance, pipeline management, and operational KPIs.
- Partner with Sales Operations or RevOps to improve systems and workflows.
Cross-Functional Coordination
- Serve as the operational bridge between Sales, Finance, Operations, Legal, and Customer Success teams.
- Ensure seamless handoffs between sales, fulfillment, and customer onboarding.
- Support compliance requirements and internal audits related to sales transactions.
Key Metrics of Success
- Quote turnaround time
- Order accuracy and processing speed
- Sales team satisfaction with administrative support
- CRM data integrity
- Deal cycle administrative efficiency
- Team productivity and SLA performance
Qualifications
- 7–10+ years experience in Sales Operations, Sales Administration, or Commercial Operations.
- 3–5+ years experience managing and developing teams.
- Experience supporting high-volume sales organizations.
Skills
- Strong people leadership and team development
- Process improvement and operational management
- Excellent organizational and communication skills
- Experience with CRM platforms such as Salesforce
- Strong attention to detail and problem-solving skills
Education
- Bachelor’s degree in Business, Operations, Finance, or a related field preferred.
Reporting Structure
- Reports to the Senior Director of Emerging Accounts.
Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.
We’re actively seeking teammates who:
- Bring diverse perspectives and experience to our culture and company.
- Excel at being part of a strong, empathetic team.
- Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
- Have an ‘always learning’ mindset that celebrates learning, not just wins.
- Help us continue to build a world-class organization that values the contributions of all of our teammates
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.