Market Manager
Market Manager
Remote, USA
About SERHANT.
SERHANT. is the most followed real estate brand in the world, calibrated for the marketplace of tomorrow, delivering proven results for buyers, sellers, and developers. SERHANT. revolutionizes the traditional brokerage model by innovating through media and content creation and is powered by a full-service in-house film studio as well as an amplification platform that puts our properties in front of more people than anyone else.
About the Role
The Market Manager is responsible for supporting the Brokerage Operations team in ensuring operational excellence, consistency, and growth across all SERHANT. markets. This role serves as a bridge between headquarters and local markets - partnering closely with Managing Brokers to activate new markets, optimize existing ones, and create scalable systems for long-term success.
Responsibilities
Market Support & Activation
- Partner with Brokers of Record and Managing Brokers to ensure seamless in-market operations.
- Provide hands-on support during new market launches and establish best practices for ongoing success.
- Create, maintain, and implement standardized Market Activation Playbooks to support GTM plans and ongoing standards.
- Support the growth of established markets by identifying opportunities, resolving operational challenges, and ensuring alignment with brand standards.
Standardization & Growth
- Lead the development and implementation of systems and processes that bring consistency and scalability to market operations.
- Collaborate with cross-functional teams (Marketing, Education, Facilities, and People Operations) to ensure a cohesive and unified brand experience across all markets.
- Track and analyze performance metrics to measure market health and operational success.
Performance & Metrics
- Develop, monitor, and report on key metrics for both new and existing markets, including agent growth, productivity, engagement, and operational milestones.
- Present market performance insights and recommendations to leadership on a regular cadence.
- Work with key stakeholders to ensure consistent adoption and documentation across in national field activities and operating departments.
Facilities & Operations
- Coordinate with Facilities and internal teams to ensure all new and existing market spaces are fully supported, efficient, and aligned with the SERHANT. brand.
- Manage logistics, scheduling, and communication for on-site activities, events, and maintenance.
Engagement & Events
- Develop, maintain and optimize communication channels including 1-1’s, Meeting Agendas and Presentations, supporting materials
- Manage and execute Road Shows and Business-As-Usual (BAU) Department Workshops, ensuring alignment with company goals and engagement strategies.
- Collaborate with key stakeholders to deliver impactful, high-quality events that strengthen market connectivity and brand culture.
- *The company reserves the right to add or change duties at any time.
Qualifications
- 5+ years of experience in brokerage operations, real estate management, or a related field.
- Proven ability to manage multi-market operations or regional initiatives.
- Strong project management skills with the ability to balance multiple priorities and deadlines.
- Exceptional communication and relationship-building skills across teams and levels.
- Data-driven mindset with the ability to translate metrics into actionable strategies.
- Willingness to travel as needed to support market activations, events, and ongoing operations.
Skills
- A connector who thrives on collaboration and partnership.
- A systems thinker with an eye for process improvement and scalability.
- Passionate about operational excellence, growth, and creating structure that fuels innovation.
- Energized by travel, new markets, and building strong local relationships.
- Comfortable balancing the strategic with the tactical - willing to roll up your sleeves to make things happen.