Marketing Associate

Level: Entry
Position Type: Full Time
Compensation: $62.5K
Location: NYC — hybrid office/WFH model, minimum 3 days/wk in office
Reports to: CRO

The Role

We’re looking for a Marketing Associate who will support community building and day-to-day marketing operations. This role is tactical and logistical, requiring strong organization, clear communication, and a sharp eye for detail.

What You’ll Do

Influencer Management

• Maintain communication and restocks with core influencers, brand friends, and partners
• Build new gifting lists for launches and seasonal moments
• Generate all outbound gifting requests and track inbound responses using templated outreach and follow-ups
• Track shipments, received posts, usage rights, and other key information in master database
• Work within ShopMy to expand creator and affiliate reach and ensure monthly deliverables are met

Mailers & Packouts

• Assist the part-time office manager with influencer and partner packouts
• Help organize and execute bespoke launch mailers, sourcing components, assembling kits, and preparing labels and inserts

Community Management

• Partner with CX to identify brand-relevant inbounds and draft responses aligned with brand voice and FAQs
• Monitor comments and DMs for UGC opportunities, product feedback, and trends worth testing in content

Social Content Management

• Own staging and posting of social content on agreed channels and calendars in coordination with copy and design
• Save, tag, and store UGC in the content library with creator handles, rights status, and themes for reuse

Marketing Support

• Support the broader team with ad hoc tasks across design, copy, and growth
• Help prepare simple reports, decks, or recaps for launches, mailers, and partnerships

Requirements

• A degree in marketing, communications, design, or a related field. Prior beauty experience a plus

• Strong knowledge of social platforms and creator culture, with an instinct for what feels on-brand
• Excellent organization and follow-through, comfort in Google Workspace, and familiarity with project management tools and Slack
• Clear written communication and a collaborative, can-help attitude

Nice to Have

• Light content skills such as shooting on phone, basic editing in CapCut or Adobe Express, and simple photo retouching
• Experience with Airtable or Google Sheets for tracking and reporting
• Familiarity with Shopify, Klaviyo, Figma, and ShopMy or other affiliate platforms

Benefits

Compensation & Benefits

Salary and equity compensation package. Health, vision, and dental insurance. 15 days paid time off, observed holidays, 5 days sick leave.

EEO

Soft Services is an equal opportunity employer
We celebrate diversity and are committed to creating an inclusive environment for all employees