MBS - Customer Support Specialist III – Carrier Acquisition
About the Role
This dynamic role within our Monterrey Center of Excellence focuses on driving the successful onboarding of new carriers into our network, while enhancing their adoption and effective use of the Uber Freight app. We are seeking individuals who are enthusiastic about making outbound cold calls to carriers, building strong relationships with key decision-makers, and successfully guiding them through the onboarding process on our platform.
What the Candidate Will Do
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Outbound Cold Calling: Proactively contact trucking companies to introduce them to the benefits of the Uber Freight platform.
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Identify and qualify carriers that align with Uber Freight’s operational and capacity needs.
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Guide carriers through the registration and compliance process to ensure successful activation on the Uber Freight platform.
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Build and maintain a strong pipeline of prospects, developing trusted and long-term relationships with carrier contacts.
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Effectively communicate the value proposition of Uber Freight, address objections, and successfully close the onboarding process.
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Accurately document all activities and interactions in internal systems.
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Meet or exceed weekly and monthly onboarding targets, including first loads booked through the platform.
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Collaborate closely with cross-functional teams to ensure a smooth and efficient onboarding experience for new carriers.
Basic Qualifications
- Excellent English skills, verbal and written
- 1+ years of experience in a high-volume calling role (like carrier coverage, carrier sales, sales, cold calling, or business development), preferably in logistics or technology.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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