Medical Admin VA (009-0598)

​​Looking for Philippines-based candidates

Job Role: Medical Admin VA

Compensation range: $8-9 AUD / Hourly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: They are a specialist healthcare provider focused on delivering high-quality ear, nose, and throat services to communities with limited access to specialist care. Their approach emphasises outreach, close collaboration with local providers, and patient-centred treatment. By combining clinical expertise with flexible service delivery, they work to reduce barriers to care and improve health outcomes across regional and rural areas.

Role Overview: We are a busy specialist surgical practice based in Australia seeking a reliable and empathetic Medical Admin VA to support our day-to-day operations. This role involves managing patient communications, referrals, and appointments while working closely with Australian-based administrative staff and doctors. You will be the first point of contact for patients, so excellent communication skills, strong emotional intelligence, and a customer-service mindset are essential.

Key Responsibilities: 

• Answer and manage inbound phone calls and emails from patients with professionalism and empathy
• Manage new patient referrals and ensure information is accurately recorded
• Book, confirm, and manage appointments for new and existing patients
• Perform medical administration and virtual receptionist duties using Clinic to Cloud software
• Communicate clearly and effectively with Australian administrative staff and doctors
• Maintain accurate and up-to-date patient records
• Follow established processes and adapt to new workflows as required
• Support additional administrative tasks as the practice grows, including potential exposure to audiology and Medicare-related administrative work

Requirements

• At least 3 years of experience in Medical Administration or Healthcare administrative environment
• Exposure to Medicare-related or clinical administrative processes
• Proficient with Google Workspace, Microsoft Office, and Medical Practice software
• Excellent spoken and written English 
• Strong emotional intelligence and customer service background
• Confident and professional phone communication skills
• Reliable work-from-home setup with stable internet and a quiet environment (no background noise)
• Coachable, receptive to feedback, and willing to learn

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)