Merchant Relationship Specialist (Junior)
About EPOS
Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.
Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions.
With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.
As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.
Role Overview
As a Merchant Relationship Manager, you will be the bridge linking merchants, EPOS, and our partnering digital bank. Your mission is to ensure smooth onboarding for business bank accounts, resolve merchant queries, and support a seamless customer journey.
This role is perfect for someone who enjoys helping business owners, solving issues with finesse, and working across tech-bank teams.
What You’ll Do
- Guide merchants through bank account opening
- Assist with document collection and verification
- Track applications, follow up on delays, and escalate when needed
- Liaise with Bank teams while respecting security protocols
- Support payment devices activation workflows
- Handle merchant queries with warmth and clarity
- Maintain a smooth merchant journey by preventing banking-related onboarding delays from extending into EPOS satisfaction.
- Document and optimise processes as we scale, support future initiatives (e.g. SME loans, sales operations) and adhoc tasks
Requirements
- Proficiency in English and Chinese (To assist Chinese Speaking Merchants)
- Strong communication and follow-up skills
- Customer-first mindset and problem-solving instinct
- Comfortable with admin, verification and cross-team coordination
- Able to keep things moving even with security protocols and process gates
- Organised, patient, and proactive
- Bonus: Prior customer service, banking or Relationship Management experience. Fresh grads are welcome to apply (Junior level).
