Multilingual Technical Trainer

What you will love about Dalet and why you should be working here 🚀 

Dalet is a media solutions and service provider that places technological innovation and human collaboration at the heart of everything we do, creating powerful tools and products that help our customers tell better stories. With over three decades of innovation, our software solutions enable greater control, enhanced visibility and increased productivity for content professionals and storytellers around the globe. ​Leading organizations such as Fox Networks Group, ABC, NBC, Warner Media, MediaCorp, and the BBC trust Dalet to support their daily content operations. We are here to facilitate and simplify the creation, management and distribution of great content. We passionately believe in making our customers’ lives easier. 

Top Reasons to Join Us? 

• Shape the future of Media 

• Benefit from great career opportunities around the world 

• Make the most of a truly collaborative environment with supportive leadership 

• Collaborate with talented and passionate “Daletians” 

• Enjoy a fun working environment 

As a trainer, you will develop and maintain knowledge resources within a great training team, and conduct internal, partner and customer training. 

What we are looking for 

A trainer for our customers, to enable them with the knowledge to use, administer and support their Dalet systems, and a trainer to help our employees and partners understand Dalet solutions to better sell and deploy Dalet.  

What You’ll Be Doing 

As a trainer, you will design, deliver, and evolve programs that accelerate knowledge, adoption, and performance across sales, partners, employees, and customers. 

Training Delivery & Content 

• Deliver training sessions in-person or virtually with minimal supervision, leveraging modern instructional design techniques. 

• Monitor learner progress, gather feedback, and continuously improve training delivery. 

• Document new features, workflows, and best practices for both internal and external stakeholders. 

• Travel to conduct in-person training can be extensive at times, and thus you should expect to be at a customer site at least 50% of the time.

Partner Enablement 

• Build scalable training and certification programs for Dalet’s global partner network. 

• Provide partners with resources to effectively position, sell, and support Dalet solutions. 

• Organize partner boot camps and ongoing enablement sessions (virtual and in-person). 

• Track and evaluate partner engagement and knowledge adoption. 

Employee Enablement 

• Deliver engaging onboarding and continuous learning programs for Dalet employees worldwide. 

• Document and maintain up-to-date internal knowledge resources, product guides, and workflow documentation. 

• Partner with Product, Engineering, and Customer Success teams to ensure consistency and accuracy in all training content. 

• Foster a collaborative and supportive learning environment where employees are encouraged to ask questions and grow. 

What You’ll Need to Be Successful 

• 5+ years of experience working in the Television and Media Industry and has experience training small and large groups. 

• Multilingual excellence: English and French spoken and written. Knowledge of Spanish would also be a great asset.  

• Experience with scripting knowledge (Groovy) would be an asset.

• Experience creating and delivering content in multiple mediums (written, video, interactive). 

• Strong cross-functional collaboration skills — able to work with Product Management, Engineering, Sales, and Marketing. 

• Comfortable in an international, fast-paced, customer-facing environment. 

• Solid understanding of SaaS, cloud technologies, and customer adoption practices. 

• Experience in the Broadcast/Media workflow industry (Ingest, Media Processing, Scheduling, MAM, Playout, etc.) required. 

• Excellent communication, presentation, and facilitation skills. 

• Ability and willingness to travel globally to customer and partner sites. 

• Applicants must have legal authorization to work in their country of residence; we do not provide visa sponsorship or relocation support for this role.  

Dalet values diversity and inclusion in our workplace and encourages applications from people of all backgrounds, cultures, abilities, and identities. We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

We have a strict PSL in place. We only accept applications from agencies that have been invited to work on the role. Candidates’ resumes submitted directly to managers or HR will be considered unsolicited and no fee will be payable.