MULTIPLE OPENINGS - Japanese Bilingual Customer Service Representative
Job Type: Permanent (Full-time)
Work Arrangement and Schedule: Fully onsite; following daytime work hours in Japan
Work Location: Taguig City
About the Role:
Our client one of the largest professional services firm supporting client globally in the Finance Service Center is currently looking for a detail-oriented Accounts Receivable (AR) Specialist with Japanese language proficiency to support global clients in a BPO environment. The role will manage Cash Applications, Collections, and AR Disputes, ensuring timely reconciliation, customer communication, and issue resolution while meeting SLAs and quality standards.
The ideal candidate is a natural problem-solver who excels at root cause analysis and can communicate complex findings effectively. You will be a key liaison between our customers and internal departments, requiring exceptional verbal and written communication skills to negotiate resolutions and protect the company's financial assets.
Responsibilities
- Independently manage higher-risk or complex AR accounts to ensure timely payment
- Develop and execute account-level collection strategies and payment plans
- Identify root causes of delinquency (billing issues, disputes, unapplied cash, contract gaps) and coordinate resolution
- Handle customer and internal escalations, leading negotiations when needed
- Partner with Billing, Disputes, Cash Application, Sales, and Operations to remove payment blockers
- Track portfolio KPIs (aging, delinquency, promise-to-pay performance) and recommend improvements
- Mentor junior team members and contribute to process enhancements
Requirements
- 0–4 years of experience in Collections, Accounts Receivable Disputes Resolution, or Order-to-Cash
- Working experience under BPO, Shared Services, Call Center Environment
- Strong understanding of AR aging, cash flow impact, write-offs, and dispute management
- Proficiency in ERP/AR systems and Microsoft Excel
- Strong communication and negotiation skills
- Must be fluent with Japanese Language
- Language certification: Japanese (JLPT N1 or JLPT N2) is a must
Benefits
- Competitive monthly base salary + Language Premium Allowance
- Career growth and promotion opportunities
- Fantastic perks and benefits to be discussed during the job offer stage