Mystery Shopper (Freelance) - Johor
Are you observant, detail-oriented, and love exploring retail experiences? PRISM+ is looking for Mystery Shoppers to help us elevate our customer experience. You’ll visit our retail outlets, interact with staff as a regular customer, and provide honest, constructive feedback that directly improves our service and operations.
Key Responsibilities
- Conduct in-store visits to engage with retail associates and observe customer interactions.
- Complete structured audits covering Customer Experience, Product Knowledge & Processes, Personal Appearance, and Store Management.
- Capture relevant photos/videos and submit reports immediately after each visit.
- Highlight areas for improvement to help our retail team excel.
- Receive training and guidance to perform audits effectively.
Requirements
- Malaysian citizen, 18 years and above.
- Minimum SPM qualification; Diploma or higher is an advantage.
- Excellent observation, communication, and writing skills in English & Bahasa Malaysia.
- Responsible, reliable, and able to follow instructions precisely.
- Independent and able to travel to assigned retail outlets.
- No conflict of interest with PRISM+ or its retail partners.
- Experience with electronic products is a plus.
- Duration: 30–60 minutes per outlet visit.
- Schedule: Weekly, flexible, assignment-based (no fixed date/time).
- Workload: 1–2 outlets per day.
- Payment: RM20 - RM50 (depending on your experience) per outlet visit.
Benefits
- Flexible work schedule.
- Gain insights into retail operations.
- Contribute to improving customer experiences across Malaysia.
- Work with a dynamic and growing brand.