NA Emerging Enterprise Expansion Sr. Account Executive
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.
Emerging Enterprise Expansion Account Executives (AEs) accelerate strategic growth across Lucid’s existing customer base within assigned territories. This role focuses on deepening relationships, uncovering net-new use cases, and expanding adoption of the Lucid Visual Collaboration Suite across multiple personas and business units. After qualifying growth opportunities, AEs partner closely with customers to articulate business value, advance complex sales cycles, and ensure long-term customer success and retention.
Responsibilities:
- Own and grow a defined book of business: driving expansion and renewal outcomes through proactive engagement, value-based selling, and executive-level relationship building
- Deliver exceptional customer experience while identifying strategic areas to broaden Lucid adoption across teams, departments, and regions
- Execute a high-velocity, targeted outbound motion within existing accounts to uncover whitespace and generate incremental pipeline
- Forecast accurately and consistently, providing clear visibility into pipeline health, deal progression, and attainment to sales leadership
- Become a subject-matter expert in Lucid’s product suite, market landscape, and customer personas; translating technical and workflow needs into compelling value propositions
- Collaborate cross-functionally (CSM, Marketing, Product, RevOps) to ensure customer success, maximize account penetration, and remove roadblocks to growth
- Demonstrate Lucid’s values daily, especially Teamwork Over Ego, by sharing best practices, mentoring peers, and operationalizing scalable sales motions
- Maintain strong operational rigor and adherence to activity expectations, CRM hygiene, and internal SLAs
- Perform additional responsibilities as required to support team and company objectives
Requirements:
- 4+ years of quota-carrying closing experience (as an Account Executive or similar role, preferably in B2B SaaS or technology sales
- Proven record of consistently achieving or exceeding pipeline and quota targets
- Strong written and verbal communication skills, with the ability to tailor messaging across IC to executive audiences
- Ability to thrive in a dynamic, high-growth environment and manage multiple complex priorities simultaneously
- Hybrid availability: ability to work from our Raleigh, NC office on Tuesdays and Thursdays
Preferred Qualifications:
- Experience driving expansion, renewals, or cross-sell motions within existing customer accounts (Account Executive, Account Manager, or similar role)
- Expertise working in Salesforce CRM and managing pipeline with operational rigor
- Experience with Outreach or similar sales engagement workflows
- Demonstrated ability to position a competitive software solution and win against direct/indirect competitors
- Bachelor's degree or equivalent work experience
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