National Service Sales Director

Truck Centers, Inc. is looking for a high-impact National Service Sales Director to help grow our service, maintenance, mobile service, and body shop revenue by building strong partnerships with large local, regional, and national fleet customers.

This is a senior, customer-facing role focused on expanding our service and collision footprint, not truck sales. If you’re a relationship-driven leader who can open doors, grow wallet share, and turn strategic fleet partnerships into long-term business — we’d love to talk.

What You’ll Be Doing

As the National Service Sales Director, you’ll act as the primary relationship owner for assigned fleet accounts and serve as the internal advocate for fleet customers across our organization. You’ll work closely with dealership leadership and cross-functional teams to ensure a consistent, high-quality experience across all locations.

Key responsibilities include:

• Driving growth in service, mobile service, and body shop revenue across regional and national fleets
• Expanding wallet share within existing strategic fleet accounts
• Building and maintaining trusted relationships with fleet decision-makers
• Acting as the single point of accountability for assigned fleet accounts
• Serving as the internal “voice of the customer,” advocating for fleet needs and priorities
• Ensuring consistent pricing and program execution across all dealership locations
• Conducting regular business reviews, performance check-ins, and customer visits
• Managing fleet pricing structures, service terms, and authorization processes
• Escalating and resolving service/mobile/collision concerns quickly and professionally
• Partnering with General Managers and department leaders to develop fleet growth strategies
• Tracking and reporting fleet performance metrics to support continuous improvement

What Success Looks Like

A successful National Service Sales Director will:

• Create and grow strong fleet partnerships that drive revenue

• Increase customer loyalty and long-term retention through consistency and trust

• Expand business within current accounts by uncovering new service/collision opportunities

• Build internal alignment across multiple locations and teams

• Become the go-to resource for fleet leaders and TCI leadership alike

Qualifications

What We're Looking For:

• High school diploma or equivalent; Bachelor’s degree in Business, Finance, or related field is preferred
• 7–10+ years in heavy-duty service or dealership operations 
• 10+ years national sales experience 
• Experience managing large local or national fleet accounts 
• Strong understanding of service pricing and operations 
• Willingness to travel nationally and up to 50% travel
• Valid Driver’s License and ability to meet insurance requirements
• Must participate in a pre-employment background check and drug screen

WHAT WE OFFER:

Pay Range: $110,000 - $150,000 per year with incentive eligibility

• 401(k) with company match
• Health insurance with 3 plan options to choose from, Vision Insurance, and Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms

Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE).  All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits. 

About the Company

For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.