NDIS Admin/Debt Collector (005-0544)

​​Looking for Philippines-based candidates

Job Role: NDIS Admin/Debt Collector

Compensation range: $2,000 - $4,000 AUD/month

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: The client is an established NDIS service provider delivering participant-focused services across a range of funding types, working closely with clients, families, and support teams to ensure services are aligned with individual plans and goals. The organisation places a strong emphasis on accuracy, compliance, and clear communication, with structured systems in place for referrals, billing, and case management, and values a practical, down-to-earth approach where team members are trusted to manage their responsibilities with care and professionalism.

Role Overview: We’re looking for a sharp, organised Admin & Debt Collection Officer with solid NDIS experience to keep our admin, billing, and client records running smoothly. This role sits right at the heart of the business — supporting referrals, managing invoices and debt follow-ups, and being a friendly, capable point of contact for clients and stakeholders.

If you know the NDIS system inside out, aren’t scared of numbers, and can juggle emails, calls, and systems without dropping the ball, this one’s for you.

Key Responsibilities: 

NDIS Administration & Knowledge

• Work confidently within the NDIS framework
• Understand and navigate PRODA
• Apply strong knowledge of NDIS billing structures, including:
• Self-managed
  Plan-managed
• Agency-managed
• Period plans and funding types
• Ensure compliance with NDIS processes and documentation requirements
  

Finance & Debt Collection

• Review all invoices to ensure accuracy and correct data entry
• Prepare and send invoices in a timely manner
• Reconcile incoming and outgoing payments in Xero
• Monitor outstanding balances and bad debt levels
• Follow up with debtors professionally to identify reasons for late payment and resolve issues
• Maintain accurate financial records and notes
  

Referrals & Case Management

• Acknowledge all incoming referrals promptly
• Accurately add referrals to the waiting list
• Convert referrals into active cases
• Allocate cases to the appropriate staff members
• Create service agreements and send them to clients
• Upload signed agreements and maintain up-to-date client documentation
• Update available funding and period plan balances
• Run reports to identify:
• Low funding
• Approaching end dates
• Proactively communicate funding concerns with therapists and internal staff

Email Management

• Manage shared and individual inboxes
• Respond to client and stakeholder enquiries clearly and professionally
• Action requests efficiently and escalate where required

Phone Management

• Answer incoming calls with a warm, professional phone manner
• Provide basic information and guidance to clients
• Accurately triage and escalate calls when needed
• Maintain clear call notes and follow-ups

Requirements

• Proven experience working in an NDIS environment
• Strong understanding of NDIS billing and funding models
• Experience with Xero (essential)
• Excellent attention to detail, especially with financial data
• Confident communicator — written and verbal
• Calm, respectful approach to debt collection and client conversations
• Highly organised and able to manage multiple priorities
• Comfortable using case management systems and reporting tools
  

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)