New Business Associate, Equity Services Inc.

About Us

At Equity Services, Inc. (ESI), we are more than a broker-dealer. We’re a passionate team helping financial professionals and their clients create confidence in their financial future. We do this through our entrepreneurial hunger, our outside-in mindset, and a culture of real-time communication and feedback. We are part of the National Life Group family — a purpose-driven company committed to keeping our promises for over 175 years.

Please note that we do not offer visa sponsorship for this position.

Role Summary

As a New Business Associate for Equity Services Inc., you'll be instrumental in processing securities applications and ensuring efficient and accurate business operations. Dive into a role that combines research, data management, and customer engagement. This position is pivotal in ensuring the smooth operation of our new business processes, providing an excellent opportunity to contribute significantly to our team and develop a career in the financial services industry.   

This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday.  The work schedule type and core days are subject to change with advance notification and manager discretion.

Essential Duties and Responsibilities

• Build and maintain superior customer relationships by listening, understanding their specific needs and delivering service to meet/exceed customer expectations resulting in repeat business and customer loyalty.
• Consultative and attentive to customer needs, professional and proficient in handling questions over the telephone for both internal and external customers
• Process securities applications using our electronic workflow system, ensuring accuracy and adherence to regulations.
• Perform thorough research to gather necessary information, utilizing various resources to complete applications and resolve queries.
• Key in and maintain client profiles and financial data within our record-keeping system accurately.
• Collaborate with team members to meet processing deadlines and manage workload effectively.
• Provide support and guidance on our firm’s procedures, focusing on forms accessibility, electronic workflow, and eSignature processes through written communication and training materials.
• Maintain confidentiality of all client and company financial information.

Minimum Qualifications

• Demonstrates a strong capability to focus and perform in a fast-paced environment.
• Exhibits excellent organizational skills, with a knack for prioritizing tasks efficiently.
• Customer focused with inbound/outbound customer service or relationship management experience, preferably in Financial Services.
• Shows a keen willingness to both teach and learn, sharing knowledge with team members.
• Proficient in MS Office Suite and quick to learn new software programs.
• Holds the ability to work independently on research tasks and data entry with minimal supervision.

This role is pivotal in ensuring the smooth operation of our new business processes, providing an excellent opportunity to contribute significantly to our team and develop a career in the financial services industry. 

Benefits

• Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!