New German Speaking Tech support role for IT industry in Sofia Bulgaria

Patrique Mercier Recruitment ES is delighted to offer an exciting opportunity for German-speaking professionals to join our tech support team in the vibrant city of Sofia, Bulgaria! This position is perfect for those who are passionate about technology and eager to provide exceptional support in the Information Technology industry. As a member of our innovative team, you will assist German-speaking customers with their technical queries, ensuring they have a smooth and satisfying experience with our IT solutions. Discover the charm of Sofia while advancing your career in tech support!

Your Responsibilities

• Deliver high-quality technical support to German-speaking clients through various channels, including phone, email, and chat.
• Diagnose and resolve a wide range of technical issues efficiently.
• Educate customers on the effective use of our IT products and services.
• Maintain accurate documentation of customer interactions and solutions.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Engage in ongoing training and opportunities for professional development.

Requirements

• Fluency in German (both written and spoken) is essential.
• Strong technical skills with a problem-solving mindset.
• Prior experience in tech support, particularly in the IT sector, is advantageous but not mandatory.
• Excellent communication and interpersonal skills.
• A proactive individual who enjoys working in a collaborative team environment.
• Willingness to relocate to Sofia and immerse yourself in the local culture.
• A genuine enthusiasm for technology and a dedication to personal growth are key!

Benefits

1. Good Monthly Salary
2. Monthly Performance Bonus
3. Paid Relocation Package with accommodation bonus
4. Fully Paid Training
5. Health Insurance
6. Low cost of living
7. And Many other perks and extras