NOC Engineer

• Performs initial fault isolation and actively troubleshoot and diagnose problems 

• Keeps business owners informed of status and estimated time to repair. 

• Participates in tracking and prioritization of ticket handling, including inter-shift turnover. 

• Assist in the rapid assessment of both the nature and severity of problems and initiates calls to various support organizations as needed 

• Performs fundamental Windows Server and Unix system admin tasks 

• Performs initial tier 1 troubleshooting techniques to resolve incidents in regards to Network, Telecom, Server, Back-up Environment, and Data Center related facilities.

• Escalates using official escalation procedures when appropriate 

• Responsible for executing the daily, weekly, monthly operational monitoring and reporting tasks

• Participates in 24/7/365 (3) shift rotation including weekends and holidays. (This is a shift position from 4:00 PM to 12:30 AM

• Shift schedule is an irregular work week. 

• Receives incoming customer calls for trouble and technical support. 

• Uses monitoring applications such as Client Business Service Manager and Network Node Manager to monitor systems, network and infrastructure 

• Performs other related duties as assigned. 

• Be able to work overtime with little to no notification. 

• Creates and maintains documentation for processes and procedures. 

Qualifications

Top 3

1) Windows Server experience

2) PC savvy – NOC experience can be taught. Must have aptitude. 

3) Performance monitoring applications (any will work)

• Working knowledge of basic Windows Server and Unix system administration skills 

• Strong written and verbal communications skills. 

• At least 1 year experience working in a NOC or similar environment 

• Basic knowledge of internet protocols such as TCP/IP and Domain Name Service Experience with Microsoft Office applications 

• Must be a self-starter, should be able to work independently and without supervision if required.

Additional Information

All your information will be kept confidential according to EEO guidelines.