Norwegian Customer Support Advisor | Delivery Services - Work In Greece

Mercier Consultancy MD is thrilled to offer a position for a Norwegian Customer Support Advisor specializing in Delivery Services, with the opportunity to work in Greece! In this role, you will be a key player in our customer support team, providing top-notch service to our Norwegian-speaking clients as they navigate our delivery options. If you're looking to combine your passion for customer service with an exciting role in a vibrant location, this is the perfect opportunity for you!

Key Responsibilities

• Deliver excellent customer support to Norwegian-speaking clients through phone, email, and chat.
• Assist customers with inquiries regarding delivery services, including order statuses, tracking, and delivery options.
• Effectively manage and resolve customer complaints to ensure high satisfaction rates.
• Maintain accurate records of customer interactions in our CRM system for future reference.
• Work closely with logistics and warehouse teams to address customer issues and streamline processes.
• Keep updated on company services, policies, and industry trends to provide informed support.

Requirements

• Fluency in Norwegian (both spoken and written) is essential; knowledge of English is an advantage.
• Prior experience in customer support, especially within delivery or logistics, is preferred.
• Strong communication skills with a focus on creating positive customer experiences.
• Excellent problem-solving abilities, with a proactive approach to customer inquiries.
• Familiarity with CRM software and customer service platforms is beneficial.
• Ability to work effectively in a team environment while managing individual responsibilities.
• A strong commitment to providing exceptional service and ensuring customer satisfaction.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. 2 Extra Salaries Per Year
4. Fully Paid Training
5. Health Insurance
6. And Much More...