Norwegian Speaking Customer Experience Representative -Remote in Greece

Patrique Mercier Recruitment FR is an esteemed recruitment agency dedicated to connecting skilled professionals with outstanding career opportunities across Greece. We are thrilled to offer a position for a Norwegian Speaking Customer Experience Representative to join our enthusiastic team. In this crucial role, you will play a key part in ensuring our Norwegian-speaking customers receive the highest level of service and support, making their experience memorable and satisfying.

Responsibilities

• Serve as the main point of contact for Norwegian-speaking customers, providing assistance through phone, email, and chat channels.
• Address customer inquiries, resolve issues effectively, and deliver detailed information about our products and services.
• Keep precise records of customer interactions and feedback within our CRM system.
• Collaborate with internal teams to streamline customer service processes and enhance the overall customer experience.
• Stay updated on product knowledge and company policy to provide accurate and helpful information.
• Participate in team meetings to share insights and suggest improvements for customer satisfaction.
• Assist in mentoring new hires by sharing your customer service expertise and best practices.

Requirements

• Fluency in Norwegian and English, with strong communication skills in both spoken and written formats.
• Previous experience in customer service is advantageous but not mandatory.
• Strong analytical skills with a customer-centric approach to problem-solving.
• Proficient in engaging effectively with customers from diverse backgrounds.
• Familiarity with CRM software and customer support applications.
• Excellent organizational skills and a keen eye for detail.
• Collaborative mindset with a positive attitude and a commitment to delivering exceptional customer experiences.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...