Norwegian Speaking Customer Service for E-commerce Company in Greece

Mercier Consultancy MD is thrilled to announce an opening for Norwegian Speaking Customer Service Representatives for an E-commerce Company based in Greece. This is an exciting opportunity for those who love online shopping and are enthusiastic about providing excellent customer support. As a representative, you will engage with customers in Norwegian, assisting them with their online shopping experience and ensuring their satisfaction.

Key Responsibilities

• Handle customer inquiries related to e-commerce products, order status, returns, and general support via phone, email, and chat in Norwegian.
• Provide information on product features, pricing, promotions, and delivery options.
• Assist customers with order placement, tracking shipments, and resolving issues efficiently.
• Document customer interactions and feedback in the CRM system to enhance service quality.
• Collaborate with logistics and inventory teams to ensure timely order fulfillment and customer satisfaction.
• Stay informed about ongoing promotions, new products, and e-commerce trends to provide relevant information to customers.

Requirements

• Fluency in Norwegian (both written and spoken) is essential; knowledge of English is preferred.
• Experience in customer service, ideally in the e-commerce or retail sectors.
• Strong communication skills and a commitment to delivering a positive customer experience.
• Ability to troubleshoot problems and handle customer inquiries effectively.
• Proficiency in using customer service software and basic computer applications.
• Ability to work in a fast-paced environment and manage multiple inquiries simultaneously.
• Willingness to work flexible hours, including evenings and weekends as necessary.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...