As an Observability Engineer, you will utilize your extensive Information Technology knowledge and experience to support/streamline AHEAD’s Managed Services platforms and services. You will work with a collaborative team ensuring development efforts are well documented and delivered with quality along with maintaining the tooling architecture at the platform level. You will work with customer service owners, process owners and various service delivery groups and participate in meetings in a professional and courteous manner. The Observability Engineer is highly skilled on various platforms with strong experience supporting and maintaining integrations with external third-party tools.
The Observability Engineer is a key role in the Managed Services team. The ideal candidate will have the knowledge and experience to work with a variety of technologies in diverse environments. This position will be focused on automating operational tasks, as well as maintaining and expanding our existing operational tool set, with a goal of driving efficiencies across the Managed Services team.
Roles and Responsibilities
Should have experience with Datadog, Logic Monitor or Elastic.Configure and tune monitoring tools to allow Managed Services to proactively manage customer environmentsDocument processes and standard operating procedures across the managed services teamSupport P1 Platform outages, as neededProvide third-level support and troubleshooting assistanceAutomate processes and standard operating procedures across the managed services team. These processes could involve working with a variety of technology stacks.Engage effectively with customers, vendors, and other team membersObtain and/or maintain technical skills required to meet the obligations of our customersDocument operational processes / procedures to optimize support and management of systemsBe proactive in spotting and fixing potential problemsProvide emergency after-hours support as part of a scheduled on-call rotationProvide periodic after-hours support for scheduled maintenance activities
Expectations
Recognized subject matter expert in professional discipline Contribute to development of innovative and high impact solutions for complex challenges Provide measurable input into new products, processes, standards, and / or plans Demonstrate deep expertise across multiple automation/tooling technologies Able to support the deployment of moderately complex solutions Communicate with internal customers and relevant stakeholdersProvide measurable input into new products, processes, standards, and / or plans
Required Skills & Expertise
BS/BA Degree in Computer Science or equivalent industry experienceRecognized subject matter expert in professional discipline 3+ years administrating an enterprise environment with 24x7x365 uptime requirementsDemonstrated experience with monitoring and event management technologiesScripting and automation skills with PowerShell Perl or PythonExperience interacting with SOAP and Rest APIsExcellent oral and written communication skillsExperience with LogicMonitor platformExperience with Datadog platformExperience with API development and integrating infrastructure technologies.Experience with Elastic Observability Platform
Desired Skills & Experience
Experience with ServiceNowIndustry technical certifications such as MCSA, MCSE, ITIL, CCNA, NPP etc.Experience working in a Managed Services organizationExperience working for a SaaS provider or MSP Multiple certifications in LogicMonitor: LMCA, LMCP, LMCI, & LMCDElastic certified Engineer, Observability Engineer, or Analyst
