Ocean Operations Manager
Summary - To further develop the Ocean Team focus on Operations, Finance, People, Systems, Culture & Customer Service in adherence to the company’s policy and procedures.
Tasks and Duties
This section lists job-specific tasks and duties that are completed on a regular basis by the employee as noted in the Operational Performance Standards
- Create and maintain an effective department organization chart, which is designed for flexibility and growth.
- Monitor and improve key departmental productivity.
- Review and support with day-to-day quotations
- Support product with checking local charges and agreement quotes to ensure we minimize potential branch losses.
- Have thorough knowledge of the Ocean product.
- Plan and support with huddles and monthly meetings to discuss operations and delegate workloads within the team.
- Take an active role in the transition of new business/ updates to existing business.
- Be open to implementing new system changes and enhancements into your department.
- Be involved and suggest system/process improvements.
- Grow department Revenue in line with District budget target and management expectations.
- Supporting with BNP, AJAX, CLH, and internal financial reports to ensure that the department is showing clean financial accounting throughout all financial reports.
- Support all compliance efforts and trainings.
- Review and conduct staff appraisals and one on one meeting timely in line with the 3+1 Initiative
- Assist supervisor and key staff with goal setting and monitoring development.
Qualifications
- University or equivalent business qualifications
- Minimum 7 years Expeditors’ or industry experience
- Minimum 3 years team management experience
- Proven problem solving, interpersonal, communication and leadership skills
- Good computer skills (e.g., MS Excel, MS Word)
- Fluent in English