Insider One

Office Manager - Taiwan

Insider One Taipei, Taiwan Today
operations
Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. 

Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices.  With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. 

We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.

Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.

From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.

Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.


Key Responsibilities

1. Office & Culture Operations Vibe Manager:
-Curating and ordering weekly Friday Happy Hour snacks and drinks to keep the team energized and connected.
-Space Management: Organizing office layout, ordering stationery/equipment, and managing courier services.
-Facility Maintenance: Maintaining office conditions and coordinating necessary repairs.
-Supplies: Managing the end-to-end process of ordering and distributing office supplies.

2. Talent Growth & APAC SupportRecruitment Support:
-Partnering with the People & Culture team to support APAC region talent acquisition, including scheduling interviews and maintaining candidate pipelines.
-Onboarding: Leading the "Insider One Welcome" for newcomers (office tours, welcome lunch, health/labor insurance setup, and bank account coordination).
-Support HR-related activities like onboarding, benefits administration, and employee engagement.
-Team Activities: Organizing quarterly / yearly team-building events and special holiday celebrations.

3. Management & Strategic Support Governance:
-Partnering with HR to update new hire status and maintaining local government compliance documents.
-Data & Reporting: Updating OKR reports and pulling data to track office efficiency.
-Leadership Support: Directly supporting Directors with research, special projects, and administrative tasks.

4. Finance, Legal & AdminInvoicing:
-Preparing client and internal invoices, ensuring accurate reporting and timely follow-ups.Documentation
-Managing agreements, translations, and legal contracts in coordination with Tax/Legal agencies.
-Travel & Logistics: Managing travel bookings, scheduling, and updated contact databases.

Preferred Qualifications

  • Coachable
  • Enthusiasm and ability to work independently
  • Fluent in English
  • Multi-tasking ability
  • Desire to help the colleagues
  • First-in, last-out mindset is preferred
  • Must be a self-starter and result-driven
  • Excellent communication and interpersonal skills
  • Strong problem-solving skills, complaint handling and analytical abilities
  • Experienced in HR operations specifically Great China
  • Have accounts payable / account receivable experience
  • Have ITR, VAT, Withholding tax filling experience
  • Accounting working experience in multinational companies or a CPA firm is a plus.
  • Expert-level ability to use LinkedIn Recruiter
  • Strong knowledge of labor laws and HR best practices
  • What We Offer

  • Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
  • Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
  • Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
  • Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
  • Help build the team you want to work with and enjoy rewarding referral bonuses.
  • Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
  • From global retreats to team-building activities, expect year-round events that turn into lifelong memories.
  • Get inspired by the greatest minds in the tech industry through events like our Tech & Dev Talks.

  • We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

    Please follow Insider One on LinkedIn, Instagram, X, Facebook and Medium!

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