Office Manager

Location: Wetherby, West Yorkshire
Type: Full-time | Office-based
Salary: £38,000–£45,000 (Dependent on Experience)

A fast-growing business. A pivotal role. A chance to make real impact.

We’re working with a rapidly expanding, family-owned business that supports one of the UK’s most vital sectors. Known for exceptional service, speed, and attention to detail, this business is transforming kitchens and dining environments nationwide — and they’re looking for a highly capable Office Manager to become the engine behind their daily operations.

This is not a typical office management role. It’s hands-on, varied, and central to the success of the business.

The Role

Working closely with the Founder/Managing Director, you’ll be at the heart of the operation — supporting clients, suppliers, and internal processes from initial enquiry through to delivery and aftercare.

This is a true end-to-end role, ideal for someone who thrives in a fast-paced environment, enjoys responsibility, and takes pride in delivering an outstanding customer experience.

Key Responsibilities

• Managing inbound enquiries and client queries
• Preparing and issuing accurate, timely quotations
• Sales support to the Managing Director (quoting, sourcing, pricing)
• Processing sales and purchase orders
• Liaising with suppliers and customers to ensure smooth project delivery
• Managing customer service follow-ups and warranty claims
• Maintaining CRM and product databases
• Supporting pricing, sourcing and project coordination
• Keeping the office organised and improving internal processes
• Producing weekly and monthly reports for senior stakeholders

Values That Matter

This business is deeply values driven. The successful candidate will naturally align with:

• Customer Centric: Everything starts and ends with the client
• Agile: Fast, flexible and collaborative
• Personal: Relationships matter — internally and externally
• Responsive: Speed isn’t a buzzword, it’s a standard
• Entrepreneurial: Ownership, initiative and continuous improvement

Requirements

• Proven experience in office management and/or sales support
• Highly organised with excellent attention to detail
• Confident handling client conversations — including challenging ones
• IT-literate; experience with CRM systems such as HubSpot or Dynamics 365 is a plus
• A proactive, solutions-focused mindset
• Comfortable in a small, fast-moving team
• Someone ambitious who wants to grow with the business and take on more responsibility over time

Benefits

• A chance to shape the role and influence how the business operates
• Work closely with the Founder in a trusted, impactful position
• Be part of a close-knit, values-led team
• Free parking and flexible working discussions
• Competitive salary and generous holiday entitlement
• The satisfaction of supporting a critical UK sector
• A culture where speed, service and relationships truly matter

If you’re looking for a role where your organisation, drive and people skills will genuinely make a difference — this could be your next step.