Onboarding Manager
E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.
We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.
Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.
Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly - from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.
About the role 🚀
Location: Madrid, Spain
Onboarding is one of the most important elements of customer success — and at Bigblue, it goes far beyond checklists. It involves complex project management across warehouse, tech, and sales teams, while guiding customers from signup to their first successful shipments.
As an Onboarding Manager, your role is to ensure satisfaction throughout this crucial stage for Bigblue’s key Spanish accounts, working in a very hands-on and operational way.
What you'll do
Coach and advise throughout a decisive moment 🤝
Build trust to initiate long-lasting and successful relationships 🚀
Continuously upgrade Bigblue onboarding 📈
Requirements 🙌
Bonus Points 🥇
Why join Bigblue
Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.
Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.
Process
- Discovery call (Google Meet)
- Deep dive interview (Google Meet)
- Case-study
- On-site interviews (in our Madrid office, half-day)
- References