Operational Insights and Knowledge Management Lead
About Us
Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence.
We help health plans break down data silos to create a single, trusted data foundation. That foundation powers better decisions —so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike.
Backed by $100M from top investors, we’re tackling big challenges in an industry that’s ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data that can support automation, prioritization, and decision workflows—and it’s why we are leading the way.
Our innovation begins with people. We are bold, curious, and collaborative—because the best ideas come from working together. Ready to make an impact? Join us and let's build the future together.
About the Role
Join Abacus Insights and help solve one of healthcare’s toughest challenges—making payer data usable and actionable. As a Business Operations Lead, you’ll play a critical role in transforming Operations into a data‑ and insights‑driven organization. This is a high‑impact, senior role focused on delivery metrics, performance reporting, and knowledge governance across client programs and internal initiatives.
You’ll partner closely with Project Management, Delivery, Finance, Product, and Engineering teams, leveraging modern analytics, GenAI, and agentic systems to turn operational data into clear insights and scalable best practices.
Your day to day
- Design and own dashboards tracking delivery performance, KPIs, risks, resource utilization, and client financials.
- Translate complex delivery data into actionable insights that drive prioritization, planning, and risk mitigation.
- Build and maintain operational and executive reporting using tools such as Smartsheet, Power BI, and Jira.
- Standardize reporting formats, cadences, and executive‑level updates across programs and portfolios.
- Ensure data accuracy and hygiene across delivery tools and workflows.
- Advance operational insights through automation and GenAI to reduce manual effort and accelerate decision‑making.
- Establish and govern a centralized knowledge repository for SOPs, templates, and delivery artifacts.
- Define and enforce documentation standards across the project lifecycle, including stage gates, handoffs, and closure.
What you bring to the team
- 10+ years of experience in Business Operations, PMO, or Operational Reporting (healthcare, SaaS, or tech preferred).
- Strong expertise in analytics and dashboarding tools (e.g., Excel, Power BI, Tableau).
- Proven ability to convert complex operational data into executive‑level insights.
- Experience building and governing knowledge management systems and delivery frameworks.
- Track record of leading complex, cross‑functional initiatives with high accountability.
- Excellent communication and presentation skills, with confidence working at senior levels.
- Highly collaborative, proactive, and comfortable in a fast‑paced, growth‑oriented environment.
What you’ll get in return
- Competitive Leave & Benefits
- Comprehensive health coverage
- Equity for every employee – share in our success
- Growth-focused environment – your development matters here
Work arrangements
- Standard hours: 8 hours/day, 5 days/week
- Location: Pune, Hybrid (3 days a week in office)
- Shift: 12pm-9pm IST
Our Commitment as an Equal Opportunity Employer
As a mission-led technology company helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. Therefore, we dedicate resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
At the heart of who we are is a commitment to continuously and intentionally building an inclusive culture—one that empowers every team member across the globe to do their best work and bring their authentic selves. We carry that same commitment into our hiring process, aiming to create an interview experience where you feel comfortable and confident showcasing your strengths. If there’s anything we can do to support that—big or small—please let us know.