Operations Business Analyst, Professional Services (IGT1)

Key Responsibilities: 

To achieve these outcomes, you will:

Operational Excellence & Process Management

• Own day-to-day operations functions, processes, and central documentation to maintain consistency and alignment across global business units.
• Review and validate project setup and billing to ensure accuracy, compliance, and timely revenue recognition.
• Serve as the primary resource for end users on business tools, documentation, and process inquiries.

Data Management & Reporting

• Maintain and report on business, resourcing, and financial data; build and manage complex Excel models and dashboards.
• Ensure consistency and accuracy of project data in project management systems (e.g., NetSuite, Rocketlane).
• Support field teams and management with organizing and reporting on key KPIs and performance metrics.

System Administration & Training

• Administer engagement delivery tools and processes; ensure they are current, effective, and user-friendly.
• Facilitate end-user training on tools and processes; create and maintain process documentation for adoption and knowledge sharing.
• Maintain PSA tool system integrations

Continuous Improvement & Collaboration

• Proactively identify opportunities for process improvements, lead projects from discovery through implementation and validation.
• Collaborate with Regional Operations Leaders, project teams, and cross-functional stakeholders to develop and refine processes.
• Maintain strong relationships with leaders and colleagues, act as a trusted advisor on operational matters.

Qualifications

Preferred Skills and Experience: 

• 3–5+ years of experience in business analysis, operations, or equivalent roles; Professional Services experience strongly preferred.
• Experience in operations functions within a software vendor or SaaS environment is a strong plus.

Skills & Competencies

• Strong organizational, analytical, and interpersonal skills.
• Self-starter with excellent decision-making, presentation, and written/verbal communication abilities.
• Ability to learn quickly, work independently, and thrive in a fast-paced, ambiguous environment.
• Strong sense of responsibility, ownership, and accountability.
• Exceptional planning, time-management, and prioritization skills.
• Analytical mindset: asks questions, checks for understanding, and applies creativity to solve problems.
• Team player, quick learner, comfortable operating in ambiguity.
• Fluent in English (required).

Technical Skills

• Advanced proficiency in Microsoft Excel (complex formulas, data modeling).
• Experience with the following tools is a significant plus:

• • NetSuite OpenAir, RocketLane, or similar Project Management tracking tool
  • NetSuite ERP/GL, Workday or similar ERP
  • BI reporting tools (e.g., COGNOS or equivalent)

Additional Information

We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP