Operations Control, Senior Manager
Who We Are:
Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 230+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role: Ops Control Framework & Oversight
- Design, implement, and maintain the Ops Control framework across back-office operations, including settlement, clearing, custody, cashiering, margin, stock loan, and customer communications
- Oversee ICOC review design, testing, and documentation to ensure reviews are risk-based, well-documented, and performed in accordance with applicable regulatory requirements
- Independently verify that large and aged deficits, suspense items, stock record breaks, securities lending breaks, aged recalls, and fail positions are identified, escalated, and resolved within defined timeframes
- Independently oversee and test operational processes performed by ops teams to confirm controls are properly designed, operating as intended, and consistently followed.
- Maintain a centralized controls inventory and monitoring hub (GRC tooling, dashboards, or internal platforms) covering control ownership, testing cadence, issues, and remediation status
- Conduct thematic reviews to identify systemic control weaknesses and emerging risks
- Challenge control design and execution where gaps exist and partner with operations leadership to drive durable improvements
- Lead Ops Control exam preparedness, including coordination and support for internal audits, external auditors, and FINRA and SEC examinations
- Partner with Product and Engineering to incorporate operational control considerations into new product development and change initiatives
- Drive automation and the use of advanced tooling, including AI-enabled review processes, to improve control effectiveness, scalability, and sustainability
Qualifications (Must-Haves)
- 7+ years of experience in clearing broker-dealer back-office operations, Ops Control, or related control functions
- Prior leadership experience in Ops Control, Clearing Operations, or Financial Control
- Demonstrated hands-on knowledge of:
- SEA Rules 15c3-1 and 15c3-3
- Margin and rehypothecation rules
- FINRA Uniform Practice Code (Rule 11000 Series)
- Broker fails, buy-ins, DK resolution, and exception management
- Stock loan lifecycle, including aged loans and recalls
- Customer statements, trade confirmations, and ICOC review
- Proven ability to identify, test, and challenge operational controls, with a strong attention to detail and focus on reducing and resolving breaks
- Direct experience supporting FINRA and SEC examinations
- Clear, concise communicator able to summarize findings for both technical and non-technical stakeholders
- Comfortable operating independently in a fast-paced, technology-driven, high-growth environment
- Able to navigate ambiguity, prioritize competing deliverables, and proactively drive issues to resolution
How We Take Care of You:
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.