Operations Manager | Paseo - Austin, TX
What does it take to operate one of the most innovative mixed-use assets in the market — and make it feel seamless every single day? As the Operations Manager at Paseo, you are the on-site operational leader bringing vision to life. You sit at the intersection of ownership, operators, and brand partners, ensuring culture, systems, and service standards align across apartments, hospitality, wellness, and experiential retail. This is a hands-on, high-impact role for someone who thrives in complexity, leads through influence, and is passionate about hospitality-driven real estate done right.
Candidate Traits
You’re a strong fit if you are:
- A proactive self-starter with a true GSD mentality
- Highly organized with a systems-driven mindset
- Comfortable leading without direct authority
- A natural relationship-builder and communicator
- Detail-oriented but able to zoom out strategically
- Passionate about hospitality, experience, and culture
Job Responsibilities
Owner-Representative Operations
- Own the day-to-day operational performance of Paseo from an owner-representative perspective
- Ensure the property operates at the highest possible standard across all components
- Identify operational gaps and implement solutions that elevate resident and guest experience
Partner & Stakeholder Management
- Serve as the primary operational liaison between LV Collective and operating partners including Greystar, Roost, Day Dreamer, AMAYA, Rainey Street & Paseo Events Manager, AIR and others
- Manage complex stakeholder relationships and align multiple partners around a single cohesive vision
- Collaborate closely with ownership and asset management to support broader business objectives
Culture, Systems & Standards
- Integrate culture, systems, and operating processes across residential, hospitality, and wellness components
- Ensure operating partners are aligned with Paseo’s vision, service standards, and brand expectations
- Support brand execution and ensure consistency across all on-site touchpoints
Performance & Accountability
- Hold operating teams accountable to KPIs, service standards, and operational best practices
- Monitor performance metrics and proactively drive improvements
- Act as a visible on-site leader and culture carrier for the property
Other
- Assist with other duties and special projects as assigned
- Ability to work late or on weekends may be required
Requirements
- Can-do attitude
- Self-starter mentality
- Strong attention to detail
- Exceptional organizational and time management skills
- Clear and confident communication skills
- Strong people management and soft skills
- Ability to multi-task in a fast-paced environment
- Systems and process-oriented thinking
- Strong problem-solving skills
Bonus Points if…
- You have experience with hospitality-forward or lifestyle-driven real estate
- You’ve worked on mixed-use assets combining residential, hotel, wellness, or retail
- You bring a passion for wellness-focused or experience-driven environments
- You’ve supported brand execution across multiple on-site concepts
- You’re willing to live at Paseo and immerse yourself into the daily environment as a resident
LV Collective is an equal-opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. LV Collective prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. LV Collective conforms to the spirit as well as to the letter of all applicable laws and regulations.