Operations Manager

Job Summary:
We are looking for an Operations Manager for one of our clients to ensure their Web Division operates as a cohesive, efficient, and high-performing unit. You will be responsible for implementing and maintaining division-wide operating models, performance frameworks, and compliance standards. This role is crucial in enabling sustainable growth and reliable delivery across all functions including engineering, product, product design, QA, and project management.

You will work closely with division leaders (Head Product Owner, Engineering Manager, Product Design Lead), focusing on building and maintaining the processes, metrics, and talent infrastructure that drive our success.

Key Responsibilities:

Operational Strategy & Efficiency:

• Implement and continuously improve division-wide operational standards and SOPs

• Ensure division-wide consistency of sprint planning processes

• Facilitate sprint alignment meetings across teams and support quarterly operational reviews

• Identify inefficiencies and bottlenecks across teams, implementing process improvements

Performance Management:

• Support the division's performance review framework across all roles

• Monitor division KPIs (velocity, SLA adherence, delivery predictability, etc.)

• Provide regular operational insights and reports to the Web Division Manager

Talent & Organizational Development

• Partner with HR on talent acquisition for division needs

• Help define career paths, role expectations, and onboarding processes

• Support professional growth opportunities and continuous learning

Compliance & Governance

• Ensure adherence to quality, security, and documentation standards

• Assist with operational audits, postmortems, and risk assessments

• Support business continuity and operational resilience efforts

Cross-Team Alignment

• Facilitate collaboration across Engineering, Product, and Product Design

• Help ensure all teams work within a consistent framework

Qualifications

Required Qualifications:

• 5-8 years of experience in operations within tech/SaaS environments

• Experience implementing and scaling processes and performance frameworks

• Strong ability to work cross-functionally with engineering, product, and design teams

• Analytical mindset with the ability to turn data into operational insights

• Excellent communication and facilitation skills

• Experience in SaaS company operations is required

Additional Information

https://docs.google.com/document/d/13XEYiaron41IpY04qHPOo6yzazLH-GJzRh1m5mrSbmc/edit?tab=t.0#heading=h.xhgbs3ps7tjy

About the Company

About our Client:
Our client is a leading online learning platform that provides professional development and skills training through a comprehensive library of courses. Specializing in business, technology, software, and creative skills, they serve both organizations and individual learners with interactive, video-based content. With a strong presence in the MENA region and support for the Arabic language, the platform focuses on delivering practical, job-relevant education that drives professional growth and organizational success.