Operations Supervisor
Join the passionate and high-performing team at African Diamond Tours and Incentives as an Operations Supervisor!
African Diamond is one of South Africa’s leading travel companies specializing in the Turkish market, proud of delivering innovative African travel solutions and experiences with a personalized approach and attention to detail.
We are looking for a focused, hands-on Operations Supervisor with strong leadership ability and a natural drive for structure, efficiency, and problem-solving. This role is ideal for someone who enjoys taking the lead of the operational engine that keeps complex travel itineraries running smoothly.
If you thrive in a fast-paced environment and take pride in delivering precision-driven results, this may be the role for you.
Key Responsibilities:
- Oversee the day-to-day operations of the divisions
- Drive operational excellence, ensuring quality, accuracy and efficiency in all bookings
- Ensure that all services - transport, activities, accommodation, and guides - are confirmed, accurate, and delivered to standard
- Monitor daily operations and proactively identify risks and operational gaps
- Handle escalations from customers or consultants and resolve challenges with professionalism and urgency.
- Oversee supplier logistics, allocations, and last-minute changes
- Ensure costing accuracy, adherence to operational procedures, and deadline compliance
- Analyse operational breakdowns and implement corrective actions to prevent recurrence
- Oversee documentation: vouchers, travel packs, final itineraries
- Conduct quality checks on consultants work and ensure operational readiness
- Support in guest emergencies and unexpected disruptions
- Collaborate with Finance and Sales to ensure smooth handover, billing, and reconciliation
- Assist with training, team coordination, and implementing operational standards and system improvements
- Establish and maintain long-term relationships with customers, suppliers, and partners
Requirements
- Grade 12 qualification. A qualification in Tourism will be highly advantageous.
- Solid inbound tourism operations experience (3 - 5 years minimum)
- Strong geographical, logistical, and travel product knowledge across Southern and Eastern Africa.
- Cool-headed leadership and the ability to work well under pressure
- A high attention to detail and accuracy
- Strong negotiation and supplier management skills
- Ability to handle multiple deadlines and moving parts without losing control
- Strong numerical skills and logical thinking
- Tech-savy, with a good understanding and experience working with booking systems and operational tools