Operations Support Analyst
This position will be majority remote with the opportunity to travel into our headquarters in Stamford, CT as needed.
About Lockwood: We are The Lockwood Group™—a healthcare services platform built for today’s complex, fast-moving life sciences landscape. Our organization offers a comprehensive suite of capabilities, bringing best-in-class expertise in medical communications, education, animation and visualization, regulatory and clinical consulting, and market access. Powered by our network of specialized companies — we deliver science-first, insight-driven solutions that help innovators accelerate readiness, engage stakeholders, and drive impact—seamlessly, strategically, and collaboratively. Because our flexible structure provides better work-life balance, we attract the best talent, facilitate their best work, and as a result, are more responsive to our clients, wherever and whenever they do business.
Summary: This role is responsible for supporting day-to-day business applications, operational processes, and system configurations. It assists with troubleshooting, documentation, training materials, and basic system updates while gaining experience with project management tools, the Microsoft Power Platform, and other specialized software.
This role is suited for someone who is detail‑oriented, eager to learn, and comfortable following structured guidance while developing technical and process-related skills.
Key Responsibilities:
- Assist with system administration tasks across Knack, Smartsheet, Power Apps, Power Automate and PowerBI.
- Perform routine updates and follow documented procedures to maintain system health.
- Monitor and report issues to senior team members.
- Help maintain a log of minor requests and enhancements.
- Support user access requests, permissions updates, and simple role adjustments.
- Follow governance procedures and contribute to ongoing documentation.
- Assist in creating and updating training materials such as decks, guides, and SOPs.
- Help coordinate training logistics and follow-up actions.
- Provide Level 1 support for basic user questions and configuration-related issues.
- Document issues and resolutions in support systems.
- Escalate complex issues to IT or vendor support as appropriate.
- Participate in basic testing of new features or system changes.
- Assist in developing simple prototypes, mockups, and test cases to support system enhancements.
Education: A Bachelor’s Degree is required.
Professional Skills and Requirements:
- 3–5 years of professional experience in operations support or systems administration.
- Strong analytical and problem‑solving skills, with high attention to detail.
- Ability to learn new software quickly and adapt to changing tools.
- Clear and concise written and verbal communication skills.
- Customer‑service mindset with a focus on supporting end users.
- Experience with low‑code/no‑code and workflow tools, including Power Apps, Power Automate, SharePoint, Smartsheet, and reporting platforms.
- Understanding of relational data concepts and basic data structures.
- Comfort working with SaaS vendor support teams.
- Experience creating documentation or training materials.
- Exposure to data modeling, reporting, QA, or testing.
- Experience supporting operations, process improvement, or systems administration.