Ops Director, India
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Location
Bangalore, India, On-site, Full-time
What you’ll be spending your time on:
- Builds a strong partnership with the regional teams to support their needs and their customers’ ones.
- Sets strategic goals for operational efficiency and increased productivity in the region
- Drives performance for the India Region Ops centre, managing closely and collaborating with local leads to meet and exceed market standards.
- Pushes operational excellence of the various operational functions by leading initiatives that optimise internal efficiency and SLA performance of each function.
- Aligns with the global teams around new products, clients, services, regulations & procedures to support our customers in the region with best-in-class experience with a heavy focus on localisation.
- Enhances the local operational knowledge to implement global solutions to improve the effectiveness and quality of services.
- Leads and supports the market needs and enhancements.
- Be the focal point for alignment, communication, and escalation to increase the operations' scalability for Payoneer's business and operations.
- Provides leadership, coaching and mentorship to the team managers/team leaders.
- Projects a positive image of the organisation to employees, customers, industry, and community.
- Provides growth opportunities to staff in terms of knowledge and career development
Is this you?
The Payoneers are:
Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient
Who we are looking for:
- Experienced regional leader with a proven track record of managing large teams and successfully delivering operational goals across customer journey management, end-to-end onboarding, and KYC processes.
- Demonstrated expertise in building, developing, and scaling high-performing customer onboarding teams to drive efficiency, productivity, and service excellence.
- Strong understanding and knowledge of RBI KYC Master Directions and regulatory compliance requirements.
- Proven ability to lead teams in strict compliance with regulatory standards while balancing business needs to support scalable growth.
- Experienced in working within matrix reporting structures, with strong familiarity with technology products/services and global customer environments.
- Energetic and self-driven professional who learns quickly in fast-paced environments and consistently delivers high-quality customer outcomes.
- Possesses strong initiative, a confident voice, and the tenacity to advocate effectively for local operational and business requirements.
- Excellent relationship-building skills with the ability to collaborate and engage effectively with cross-functional teams and stakeholders.
- Highly detail-oriented with a strong commitment to operational excellence and continuous improvement.
For this role, you have:
- Master’s degree with 12+ years of proven experience leading operations teams, preferably within banking or fintech environments.
- Demonstrated expertise in building, leading, and scaling high-performing operational teams to support business growth and operational efficiency.
- Strong ability to re-align strategies, think creatively, and drive results through innovative problem-solving approaches.
- Proven crisis management capability, including experience in designing, implementing, and executing Business Continuity Plans (BCP).
- Excellent organizational, prioritization, and analytical skills with a highly detail-oriented mindset.
- Strong leadership and people management experience, with a track record of mentoring and developing high-performing teams.
- Ability to collaborate effectively with global cross-functional teams, including Sales, Finance, Marketing, Risk, and Compliance.
- Extensive experience working across multiple regions and time zones within a global operating environment
- Independent and creative thinker who thrives in dynamic, fast-paced environments and consistently drives operational excellence.
- Experience working with data analytics and business intelligence (BI) tools to support operational insights and decision-making.
- Strong understanding of India-specific RBI regulations, compliance frameworks, and audit procedures.
- Excellent communication and presentation skills, both written and verbal.
- Highly adaptable with strong multitasking capabilities and a fast-learning ability.
- Proven ability to lead teams independently while maintaining strong accountability for operational performance and delivery outcomes.
Who we are:
Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities open to you.
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The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.