Order Management Associate

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.  Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.  

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

ABOUT THE ROLE:
As an Order Intake Associate at EOS IT Solutions, you will play a crucial role in ensuring smooth order processing, data accuracy, and high-quality customer service. You will work both independently and collaboratively within a team to support our customers and internal departments, efficiently. For customers, you will serve as a point of contact, assisting with queries about pricing, orders and deliveries and provide support for external sales representatives.

A good knowledge of customer service best practices with experience is preferable, alongside a willingness to learn. 

KEY RESPONSIBILITIES:

• Produce accurate quotations based on customer requirements.

• Process sales orders and customer purchase orders.

• Verify data accuracy in quotations, orders, and invoices.

• Communicate with clients to obtain missing information or resolve inquiries.

• Maintain and update sales and customer records.

• Provide feedback from customers to internal teams to enhance services.

• Respond to customer inquiries promptly and professionally.

• Follow up with inactive customers to validate quotes and requirements.

• Adhere to company policies and procedures.

• Support and assist the Customer Account Team.

ESSENTIAL CRITERIA:

• Strong organizational skills with keen attention to detail.

• Experience with Microsoft Office tools, particularly Excel.

• Ability to work independently and as part of a team.

• Competence in working with data and metrics.

• Candidates with administrative experience in a similar role are encouraged to apply. A business-related degree/qualification is desirable but not essential.

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