Outreach Operations Associate

Role Description

Your North Star: Ensure the efficiency, accuracy, and consistency of the systems and processes used by the Outreach team, providing essential operational support that drives team performance and data integrity.

As an Outreach Operations Associate, you will be the foundational support for our outreach systems and data, facilitating smooth operations across all patient engagement channels. You will focus on the tools, processes, and data governance necessary for the team to operate consistently and effectively, supporting both daily administrative functions and long-term operational excellence projects.

What you'll do

• Help organize and improve sales tools (TalkDesk, Salesforce, Metabase, etc.) to improve usability and consistency across platforms.
• Support the maintenance and cleanup of Salesforce dashboards, reports, and data fields
  to ensure accuracy and relevance.
• Help maintain and update operational and knowledge base systems, including training and learning and development material.
• Help maintain internal documentation for primary systems, workflows, and operational processes.
• Assist with essential administrative functions such as completing patient eligibility checks through internal tools and external insurance platforms.
• Provide data support for the Outreach team, ensuring call documentation and enrollment data are accurately captured and reported.
• Participate in meetings and projects with teams to understand how Sales Excellence drives understanding and execution.
• Flex into other training, patient, and specialist support tasks as needed, including managing inbound inquiries or assisting with patient outreach.

Who you are

• Experience working in a fast-paced environment, preferably in a call center or sales
  operations setting.
• A keen eye for detail and a commitment to data accuracy and consistency.
• Proven ability to manage multiple administrative tasks and prioritize effectively.
• Familiarity with CRM systems (like Salesforce) and sales/outreach enablement tools is a
  plus.
• Consistently demonstrate high-quality execution and reliability.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Willing to work some nights and weekends as needed.

Bonus points if you have any of the following

• Bilingual (Spanish)
• Prior people and performance management

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer:

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $55,000-$70,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

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