Partner Development Manager, AI & Digital Experience Analytics

Conviva is the intelligence layer for digital businesses, turning every consumer interaction into outcome-based intelligence—linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust. 

Conviva is pioneering a new category of outcome-centric performance insights. Powered by our planet-scale Operational Data Platform (ODP) and proprietary Time State technology, Conviva connects the entire digital journey—across apps, websites, and AI agents—to reveal not just what happened, but why it happened. 

Our platform specializes in monitoring and optimizing client–agent interactions in production, at scale, ensuring that every engagement is tied directly to measurable business outcomes. This positions Conviva as the trusted performance analytics layer for enterprises embracing agentic AI. 

Yet, the broader market is facing an AI value crisis. Despite heavy investments, Gartner predicts that 40% of agentic AI projects will be canceled due to unclear business value—what we call the “agentic paradox”, where deployments fail to deliver tangible outcomes. Conviva solves this paradox by bridging the gap between AI investments and business impact, enabling enterprises to de-risk adoption, guarantee performance, and unlock new revenue streams through continuous optimization. 

The Role: Build the Ecosystem for the Agentic AI Era: 

This is a foundational role responsible for developing Conviva’s partner ecosystem across global systems integrators, digital transformation agencies, and MSPs. The Partner Development Manager will focus on identifying, recruiting, enabling, and scaling partnerships that drive co-sell opportunities and embed Conviva’s analytics into partner solutions. 

What Success Will Look Like: 

• Sourcing & Recruitment: Identify and recruit a pipeline of high-potential partners including Tier 1 & Tier 2 SIs, agencies, and MSPs aligned with enterprise AI and digital transformation. 
• Pipeline & Co-Sell: Collaborate with sales and partner teams to generate partner-sourced pipeline, accelerate deal velocity, and close whitespace opportunities. 
• Go-to-Market Execution: Drive joint GTM motions, including marketplace listings, events, and co-marketing campaigns. 
• Ecosystem Influence: Serve as the day-to-day point of contact for partners, manage regular business reviews, and track measurable outcomes like sourced pipeline and revenue.
• External Engagement: Represent Conviva at partner enablement sessions, industry forums, and strategic events to amplify our brand within the ecosystem.  

Who You Are & What You've Done: 

• 5 to 8+ years of experience in partner development, channel sales, or alliances within enterprise B2B SaaS.
• Bachelor’s degree required, advanced degree a plus.
• Demonstrated success recruiting, enabling, and growing partner ecosystems (MSPs, SIs, or digital agencies).
• Familiarity with enterprise SaaS ecosystems such as CRM, ITSM, and cloud marketplaces.
• Strong understanding of AI, analytics, and observability platforms.
• Excellent communication, relationship-building, and negotiation skills with the ability to engage stakeholders from technical teams to C-level executives.
• Proven ability to operate in fast-paced, cross-functional environments.
• Experience working across multiple industries (e.g., Telecommunications, Airlines, Retail, Financial Services) and with both B2B and B2C use cases is a strong plus. 

Why Conviva: 

• Category Leadership: Define and scale a new category of outcome-centric performance insights.
• Technology Differentiation: Leverage Conviva’s proprietary ODP and Time State technology to deliver insights no other platform can match.
• Strategic Impact: Build transformative alliances with the most influential enterprise platforms in the world.
• Revenue Growth: Unlock new, scalable revenue channels by embedding Conviva into partner ecosystems.
• Market Relevance: Address the AI value crisis by helping enterprises prove and maximize ROI from agentic AI. 

*This position will be based in our Foster City, CA office.

The expected On-Target Earnings (OTE) for this full-time position is $250,000 - $350,000, which includes base salary and variable compensation, plus equity and benefits. Compensation is determined by various factors such as qualifications, experience, relevant education or training.

To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit www.conviva.com