Partner Operations Associate

Responsibilities

We are seeking a detail-oriented, process-driven Partner Operations Analyst based in APAC to support both day-to-day partner operations and scalable automation initiatives across our partner ecosystem in that region. This role will report to our Partner Operations team based in the US. This role serves as a primary operational resource for our partner organization — fielding inquiries, resolving issues, building automations, and ensuring the systems and processes that power our partner business run smoothly and efficiently.

In addition to operational ownership, this role will collaborate closely with internal teams and external partner stakeholders to identify gaps, drive process improvements, and deliver data-driven insights that support pipeline growth. The position blends hands-on execution with analytical thinking, combining systems expertise with a proactive, partner-first mindset.

You will also be responsible to:

Overall

• Serve as the primary point of contact in APAC and EMEA for all partner operations and enablement inquiries, requests, and issues — providing timely, reliable support to both internal teams and external partner reps

• Build, update, and maintain Workato recipes, flows, and other automations for both internal partner teams and external partner sales reps

Partner Program & Tier Management

• Monitor partner health metrics via dashboards and reports, proactively flagging at-risk partners and coordinating tier changes as program milestones are met

• Ensure that every partner is compliant with their Tier in the respective regions.

Partner Onboarding

• Own end-to-end partner onboarding operations, including account provisioning, system access setup, and tracking progress against first-90-day milestones

• Evaluate and onboard new business partners in coordination with the partner team, ensuring a smooth and consistent experience from sign to activation

Systems & Data 

• Maintain CRM and PRM data integrity, including partner records, field accuracy, and workflow configurations that support clean reporting and reliable operations

• Serve as the operational liaison for system and product updates, ensuring partners have current and accurate information to effectively position and sell

• Manage the tech stack and data in APAC and EMEA regions related to the Partner Portal

Reporting & Governance 

• Build and maintain Sigma Dashboards that will surface insights to leadership and partner stakeholders. 

• Manage the partner deal and referral pipeline, flagging stalled opportunities and coordinating with the right internal stakeholders to keep deals moving

Requirements

Qualifications / Experience / Technical Skills

• 2–4 years of experience in partner operations, sales operations, revenue operations, or a related field in a SaaS or high-growth environment

• Familiarity with tools such as Allbound, Partner Page, Sigma, Salesforce is a strong plus.

• Familiarity with partner ecosystems, channel sales models, or SaaS go-to-market structures

• Experience building or managing automation workflows; Workato experience is a strong plus

• Strong analytical skills with the ability to build and interpret reports and dashboards; experience with Salesforce or similar CRM required

• Demonstrated ability to build and document scalable business processes from the ground up

• Experience managing partner enablement resources, LMS tools, or onboarding programs preferred

• Strong project management skills with the ability to coordinate across multiple stakeholders and departments simultaneously

• Excellent written and verbal communication skills

Soft Skills / Personal Characteristics

• You care deeply — We take pride in our work and aim to create meaningful impact for our customers and teammates. We pay attention to the details, think ahead, and hold ourselves to a high bar. Excellence isn’t optional — it’s part of who we are.

• No task is beneath us —We do what needs to be done. Titles and ego never outweigh team success.

• We communicate clearly and respectfully — Clarity is kindness. We are direct, open, and timely in our communication. We say what we mean, listen thoughtfully, and ensure no one is left guessing.

• We stay curious and keep improving — We challenge assumptions, explore new ideas, and continuously look for better ways to operate. Growth requires curiosity, courage, and a willingness to evolve.

• We act with integrity — Trust is earned over time and can be lost in a moment. We do what is right — even when it’s inconvenient or difficult. Integrity guides every decision we make.

• We are committed to impact — Great results require ownership and dedication. We step up when it matters, support one another, and stay focused on delivering meaningful outcomes for our customers and team.

(REQ ID: 2660)