Partner Success Analyst
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
🥜We aren’t looking for a writer who creates in a vacuum. We are looking for a Performance Copywriter & Strategist who is as obsessed with "why" something works as they are with "how" it sounds.
In this role, your pen is guided by data. You will spend half your time crafting high-converting copy across email and in-app messaging, and the other half diving into the metrics to understand user behavior, run A/B tests, and iterate based on what the numbers are telling us. This role will help transform the effectiveness of the Customer Success department.
🔍Core Responsibilities:
- 50% Creative Execution (The "Output")
- Write high-impact copy for Technology Professionals that aligns with our brand voice while prioritizing conversions.
- Develop multiple "angles" or hooks for the same campaign to test different psychological triggers.
- Collaborate with design teams to ensure copy and visuals work together to drive a specific action.
- 50% Analysis & Strategy (The "Optimization")
- Monitor performance dashboards to track CTR, Conversion Rate, and ROI on your copy.
- Lead the A/B testing roadmap: hypothesize, execute, and report on learnings.
- Translate complex data sets into "Creative Briefs" for future campaigns.
Conduct competitor and audience research to find gaps in our current messaging strategy.
🧠Who You Are
A "Left-Brain/Right-Brain" Hybrid: You love the thrill of a perfect headline, but you get just as much satisfaction from a winning spreadsheet.
Data-Literate: You are comfortable with analytics tools and understand how to interpret a funnel.
Iterative Mindset: You don't take "losing" tests personally; you see them as data points to find the next "winner."
Strategic Storyteller: You understand the customer journey and know that a "Buy Now" button requires a different tone than an educational blog post.
🌟Required Skills & Experience
- 3-5 years of experience in copywriting (Direct Response or Performance Marketing preferred).
- Proven experience using data to drive creative decisions (be ready to share examples of how a metric changed your writing style).
- Ability to work in a fast-paced, testing-heavy environment.
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.