Partner Success Manager (Hybrid)
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.
About the role:
As a Partner Success Manager, you will be the member of The Independent Sales Organization (ISO) team responsible for developing and maintaining relationships with small business owners across North America. The ISO team takes great pride in educating our merchants on the best lending options for their business.
Responsibilities:
- Manage Enova’s long tail ISOs
- Provide Partner and Customer Support during the sales process by requesting the necessary documents to complete the loan application process
- Manage and track sales pipelines
- Input operational and underwriting cases and manage case process until completed
- Provide coverage for Account Managers by managing their partners requests and opportunities
- Provide Partner assistance through email, slack messaging and phone calls
- Educate Partners on updates to product and process
- Stay up to date with new products, features and policy launches and ensure sales process is in line with updates
- Learn to be an expert in the OnDeck Operations Sales Process, including loan operations, underwriting/risk, closing and fraud
Requirements:
- 2+ years of experience in sales support or operations
- Proven work experience as a sales support specialist, sales support associate, or in operations support
- Understanding of sales principles and customer service practices
- Demonstrated ability to assist sales teams with any additional work as needed with a can-do attitude
- Attention to detail is necessary, as well as being a people person with excellent interpersonal and business relationship skills
- Excellent verbal, written communication, and presentation skills
- Strong organizational skills with the ability to manage multiple projects simultaneously
- Considerable interpersonal skills are mandatory, including the ability to establish and maintain effective working relationships with others
- Strong analytical skills with the ability to oversee and manage salesforce.com renewal forecast, helping the team manage all renewal opportunities appropriately
Compensation:
The budgeted hourly rate for this position is $27.00 to $38.00. Actual rate will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. This role qualifies for additional compensation through a performance-based incentive plan. The On-Target Earnings (OTE), which includes base rate plus target bonus performance at 100% attainment, is $73,000-$95,000 annually. Please note that incentive compensation is not guaranteed and is dependent on achieving defined performance metrics.All full-time employees are eligible to participate in Company benefits, described in more detail here.
#BI-Hybrid #LI-Hybrid
Benefits & Perks:
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.