Parts Advisor, Natick
Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
The Parts Advisor (back counter) position will oversee parts operations within the service center to provide the highest level of customer satisfaction while maximizing return on investment through parts inventory management. The Parts Advisor is an integral part of service center operations focused on parts efficiency to support seamless operations.
The Role
- Effectively manage parts inventory by anticipating and addressing business needs to optimize operations
- Maintains an accurate and effective parts inventory control system that includes perpetual and annual inventories
- Order inventory and special-order parts for repairs
- Receive parts orders and stock them efficiently in designated storage area or assigned bins
- Effectively manages parts transfers from one Lucid Service location to another if applicable
- Generates parts estimates for customers, insurance companies or internal fleet vehicles to be sold by service advisor
- Stay up to date on latest part revision changes and refresh local inventory accordingly
- Achieve and maintain a high First Time Fill Rate (FTFR) for the Service Center’s Parts Department, ensuring timely and accurate service
- Organize and oversee parts warranty returns, both in the system and physically
- Interpret and understand automotive terminology, enabling accurate and efficient part searches within the catalog allowing for precise parts ordering
- Promote sales of accessories according to Lucid guidelines
- Other duties as assigned
Qualifications
- 2 – 5 years of experience as a Service Parts Advisor (back counter), with a strong track record of efficiently dispatching parts to technicians in the shop to support seamless operations
- Proficiency in parts catalog search for specific repair needs
- Willingness to obtain forklift certification, demonstrating a commitment to safety and operational efficiency in the workplace
- Ability to work independently and make timely decisions in a fast-paced environment, effectively minimizing downtime on repairs
- Excellent organizational skills and attention to detail
- Excellent communication and customer service skills
- Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
- Ability to lift 50 lbs.
- Standing, walking, and bending for extended periods of time
- Full-time, including weekends or extended hours during busy periods
- Willingness to complete Lucid provided CPR training post hire
- Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
Preferred Qualifications
- AA/BS in either Automotive Technology or Business Management, or equivalent work experience
- Knowledge of HV systems, LV systems, and EV powertrains
- Start-up experience and related fast-paced environments
- Previous OEM Parts training
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.
Base Pay Range (hourly)
$28—$38 USD
Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)
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