Patient Care Coordinator (AM)

We are seeking a reliable, highly organized, and detail-oriented Virtual Patient Care Coordinator to support the TPL New Patient Coordinator in processing incoming referrals.

Contract Type: Contractor Work Modality: Onsite in Mérida and Chihuahua, Mexico Schedule: Monday–Friday, 8:00 AM–5:00 PM PST

Responsibilities:

• Assist with processing new patient referrals.

• Collect and follow up on all required documentation to ensure complete and timely admissions.

• Upload, scan, and accurately organize documents in the patient’s chart.

• Review referral information to ensure completeness prior to scheduling.

• Call patients to coordinate new patient appointments.

• Confirm that appointments are correctly scheduled according to provider, location, and referral details.

• Notify legal teams and referral partners of appointment dates, times, and locations.

• Maintain accurate tracking of referrals, scheduling status, and outstanding items.

• Clearly document actions and communications in the EMR system.

• Communicate professionally with patients, law offices, and referral sources.

• Provide administrative support to the TPL New Patient Coordinator as needed.

Requirements:

• Minimum of 1 year of experience in medical administration or appointment scheduling.

• Strong organizational skills and ability to manage high volumes of follow-ups and multiple tasks.

• Excellent attention to detail and accuracy in documentation.

• Ability to work independently in a virtual environment.

• Experience with EMR systems; EPIC preferred.

• Bilingual in English and Spanish.

• Experience in personal injury is a plus.

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