Patient Scheduling Coordinator - Full Time - Bartlett/Wolf River
Job Title: Patient Scheduling Coordinator
About Us
West Cancer Center is a recognized leader in comprehensive adult cancer care. We are dedicated to delivering personalized, compassionate treatment to every patient we serve. With a strong commitment to teamwork, innovation, and excellence, we aim to not only treat cancer but also support patients through their entire journey. At West, every role is integral to our mission of healing.
Position Overview
We are seeking a detail-oriented and compassionatePatient Scheduling Coordinator to join our Patient Access Services team. In this role, you will manage appointment scheduling for office visits, labs, radiology, and infusions, while serving as a key liaison between patients and providers. The ideal candidate is organized, service-driven, and thrives in a fast-paced environment.
Key Responsibilities
- Schedule and reschedule initial office visits, labs, radiology tests, and infusion appointments via phone, fax, and email.
- Manage scheduling changes for Physicians and Nurse Practitioners.
- Handle new internal referral scheduling for all Physicians.
- Respond to incoming patient scheduling calls and emails professionally and promptly.
- Send reminder and rescheduling letters.
- Communicate scheduling issues or concerns to the Director/Manager in a timely manner.
- Provide patients with general information, including doctor’s excuses.
- Cross-train with other schedulers to ensure operational continuity.
- Uphold patient dignity and confidentiality at all times.
- Maintain punctuality and adhere to attendance policies.
- Participate in staff meetings and training of new employees as assigned.
- Coordinate with internal departments including Medical Records, Insurance, Nurses, and Physicians to ensure seamless scheduling support.
- Perform other duties as assigned.
Qualifications
Education & Experience
- High school diploma or GED required.
- At least 6 months of related scheduling or office experience preferred.
- Equivalent combinations of education and experience may be considered.
Skills & Abilities
- Excellent organizational, communication, and follow-up skills.
- Ability to multitask and manage competing priorities in a fast-paced setting.
- Strong problem-solving and customer service abilities.
- Proficient in basic math and common office software, including email and word processing tools.
- Able to read, write, and communicate instructions and reports clearly.
- Comfortable working both independently and as part of a team.
- Physically able to stand and walk for extended periods; capable of light travel as needed.
Why West Cancer Center is a Great Place to Work
- Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
- Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
- Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
- Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.
No nights, weekends, or holidays. Comprehensive benefits package.
Join Us
If you have a heart for service and an eye for detail, we invite you to apply and become part of a team that makes a difference every day. At West Cancer Center, your work helps us deliver exceptional care and hope to patients and their families.