What is the salary for this Payments / Customer Operations Associate role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with OpenPayd.

Where is this Payments / Customer Operations Associate position located?

This is an on-site position at OpenPayd located in Sofia.

How do I apply for this Payments / Customer Operations Associate job at OpenPayd?

Click the 'Apply' button on this page to be redirected to OpenPayd's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

OpenPayd is actively hiring for Operations roles. Visit the company page to see all open positions and learn more about working at OpenPayd.

Payments / Customer Operations Associate

OpenPayd Sofia Today

operations

Who are we?

At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.

The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.

A global network of licences alongside our best-in-class tech is why we're trusted by 800+ enterprise clients to process over €130 billion annually.

Working hours: the position requires work on shifts 8 hours a day between 06.00am-24.00, including weekends and holidays.

How will you add value to the OpenPayd journey:

Communicating directly with service providers regarding customers’ transactions/escalations

Helping Ops managers with liquidity movements and proper liquidity management

Creating internal and external reports based on transactions data

Communicating directly with customers on assigned responsibilities and tasks

Serving as first point of escalation of technical issues following the agreed internal processes

Communicating internally with other departments, following up on pending issues related to customer's requests

Acting as the Voice of Customer, collecting and escalating clients’ feedback accordingly to the Ops managers

Proactively identifying and sharing areas of improvement in the Operations processes and procedures.

The ideal candidate will have the following:

Excellent command of English (C1) is a must – both written and spoken

Previous experience in either an online payments or financial services environment (e-wallets, banking, online-processing)

Experience and understanding of cryptocurrency would be an asset.

Minimum 2 years experience in Payments / Customer Operations

Strong communication skills and interpersonal skills

Good multitasking, prioritization, and organizational skills

Good attention to details

Knowledge of Excel, Tableau or Salesforce will be considered an advantage

Our perks and benefits:

Health Insurance

MultiSport card subsidised – 10BGN deducted from salary

Discretionary Annual Bonus Scheme

Personal Training allowance

25 days annual leave plus bank holidays and an extra day for your birthday

Extended leave for long service

We’d like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.

We are looking forward to receiving your CV.

OpenPayd Talent Team

To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.

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