Payments Specialist - Payment Investigations

We’re looking for high-performing and experienced Payments Specialist who has demonstrated the skills needed to work in an environment that moves quickly and changes a lot. We need people who learn quickly, communicate excellently, and support other team members.

Some of the job responsibilities you’ll have are:

-          Processing of local and foreign currency transactions and any investigation related to payments

-          Responding to queries from other banks

-          Raising RFI’s with clients

-          Resolving Transaction Screening and Monitoring alerts for payment transactions

-          Ensuring excellent customer service by interacting with customers and helping them through their issues

-          Working with our product and technology teams to suggest ideas and improvements to our processes, so we can better service our customers

-          Working with internal teams to resolve customer issues

The key competencies we’re looking for are:

-          Experience in local and international payment, covering processes, investigation, dispute management

-          Knowledge of Central Bank UAE regulations for payments

-          Knowledge of SWIFT and related processes

-          Cheque processing experience is a plus

-          Good problem-solving skills in situations where there is no clear process or guidance

-          Excellent communication skills and the ability to simplify complex processes for customers

-          Great teamwork and the ability to support others even in a busy environment

-          Flexible and open to an ever-changing environment and passion for working in a startup

-          Perfect spoken and written English

-          Arabic language a plus