Payroll Accountant - Hong Kong

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 500 staff with an intact startup mindset. 

We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.

Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

About the role:

We are looking for a Payroll Accountant that is excited about the below Mission and Outcome.

Mission:
The mission of a Payroll Accountant is to ensure the accurate, timely, and compliant processing of payroll for multiple client organisations. They are responsible for managing payroll data, processing payroll transactions, processing and submitting MPF, addressing clients’ queries, and ensuring that all payroll activities adhere to labour and tax regulatory standards in Hong Kong.. The role requires a strong focus on detail, client service, and efficiency to deliver seamless payroll solutions to clients while maintaining high standards of customer service, confidentiality, and operational efficiency.

Outcomes:

• Demonstrate in-depth knowledge of Hong Kong’s payroll regulations and processes: Able to articulate and apply appropriate regulations in preparing payroll reports, and 100% familiarisation with payroll processes and systems in processing clients’ payroll and Employer’s Returns and associated form, from the third month onwards.
• Client satisfaction of at least 97% month-on-month (CSAT): Consistently achieve a high level of client satisfaction through prompt and accurate reporting and problem resolution.
• Ensure that the Zendesk ticket SLA is achieved with no non-reply tickets by the end of the day on a daily basis.
• Ensure that the agreed payroll deadlines for all clients are based on given service level agreements (SLAs) and statutory requirements: Ensure that 100% payroll and MPF are completed by agreed deadlines.
• 100% team collaboration and communication: Effective communication and collaboration with team members, clients, and other departments to ensure smooth payroll operations.

Requirements

• Recognised degree in accounting, finance, business or equivalent
• Minimum 3 years of experience in payroll processing role
• Experience in an outsourced payroll environment
• Experience with payroll software and systems
• Excellent communication skills
• Ability to work in a fast paced environment
• Attention to detail

To do this, you will have a minimum of 3 years experience as a Payroll Accountant and you must be located in Philippines or India.

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Data driven: We are a data rich business with ~15,000 small customers.  Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.

Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise.  Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work.  People that proactively have tough conversations with kindness build empathy, trust and great working relationships. 

The interview process

The successful candidate will participate in the below interview stages. We anticipate the process to last no more than 3 weeks from start to finish.

HR round

A ~15 minute chat with a Member of the HR team to assess the skills and experience.

Technical round

A ~30-60 minute chat with Kimberly Dino to validate the technical aptitude of the candidate.

Soft Skills Round

A ~30 minute chat with Yuk Ming Yip to validate our desired experience and soft skill set.

HOC Sign off

A 10 minute chat with Liam Thomas for the final sign off.

Offer + reference calls

Benefits

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. 

Flexibility: You’ll be able to work remotely. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp.  Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.